13/05/2023
Terms & Conditions
Deposit, cancellation and refund policy
Each quote is valid for 14 days from the date of issue. Upon basic size and design constructs of your giftbox being finalised and proceeding with the order a 50% non refundable deposit will be required.
Your booking is not considered confirmed until the deposit has been received.
The balance of the quote is due in full no later than 7 days prior to the date your order is required unless stated otherwise
Our method of payment is via cash or direct deposit. Failure to make payments by the due date MAY result in your order being cancelled; please contact me ASAP to discuss any problems/ possible late payment issues.
In the event of cancellation with more than 7 days notice
All requests for cancellation must be made in writing.
If for any reason you need to postpone your event, please contact me immediately. Your new date may or may not be available, but I will try to accommodate you wherever possible. If the new date of your event is available, all monies paid will be transferred to the new date without penalty. If the new date is unavailable, please see the below cancellation policy.
If you need to cancel your order, the refund policy is as follows:
Cash refunds are not given. If given 7 days notice any money paid over the 50% deposit will be refunded.
If for some reason we are unable to fulfil your order due to unforeseen circumstances (e.g. accident or illness), your deposit will be refunded in full.
In the event of cancellation with less than 7 days notice The full amount of your cake is payable. No refund or credit will be given.
Design changes
Minor changes to the design will be accepted after a deposit is received up to 2 weeks prior to your event.
Should the design change, box of wonders will endeavor to accommodate your changes, however, I reserve the right to amend the quote accordingly (where applicable) to reflect the changes required. Any changes to the original order are subject to viability and quote review. Date changes must be submitted in writing and the new date is subject to availability. Any errors, corrections or updates to your order must be submitted in writing. Your amended order will then be reissued for your records.
Whilst all care is taken to complete your order as specified – factors including but not limited to weather and supply availability MAY result in design changes. All designs are subject to artistic license and should I need to make such changes no further correspondence will be entered into. In the event that an agreement not be reached on changes to the revised quote, the normal cancellation procedure is applicable.
Allergies
Box of wonders will not be responsible for any allergy related issues.
Unless it is specified otherwise on your order. It is the client’s responsibility to inform their recipient of any risks.
Setup and delivery
Setup and delivery is available for some orders.
Available delivery is upon my discretion; charges for delivery may apply and will be subject to location of the venue.
Easy access to the venue needs to be available eg close parking, lift access to higher levels.
You are welcome to collect your giftbox, Monday to Sunday by arrangement.
If you or your representative elects to pick up the gift box, you assume all responsibility and liability for the handling of the items once it leaves my possession.
Non Guarantee
Box of wonders cannot be held responsible for any damage to the products once they are delivered and in the care of a client or recipient Where a client elects to self-transport, we are not responsible for any damage caused during transportation.
Photo Usage
Box of wonders reserves the right to use any photos we take of your creation for media related activities such as publishing on our website, social media or advertising.
Your consent
By placing an order and paying the non refundable deposit, you are agreeing to the terms and conditions set out above
