How to apply for return and exchange steps 1. If Sweetheart has any questions after receiving the goods and wants to return the goods, please send a letter to the customer service mailbox to apply for the return within 72 hours after receiving the goods. The customer service staff will reply to you after receiving the application, please After receiving the reply letter confirming that the goods a
re returnable, within seven days of receiving the goods, send the goods to the address provided below. **Please, sweetheart, must first send a letter to apply for a return or exchange, because if the product is non-refundable, we can only send the product back to you, and the shipping fee must be borne by you. The content format of the letter for applying for return and exchange: In order to speed up the operation process, please provide detailed order information in the correct format specified below when writing the letter for applying for return and exchange. The order information can be found in the order details in the account of Sweetheart. A. Order number B. Product name C. Reason for return and exchange D. Return-Please select the refund method: According to different payment methods, there are different refund methods! Card payment recipients can choose: payment refund (the processing process takes about 10-15 working days). Remittance payers can choose: remittance return (processing process takes about 5-10 working days). Those who choose to return the remittance, please also Attach the bank account number. Step 2. Wait for the customer service staff to reply. Step 3. Please remember to send the product back after you receive the customer service staff's reply "after" and confirm that there is no problem! When returning the goods, please be sure to turn to the back, fill out this return request form, and attach it to the package when returning the goods. *If Sweetheart applies for a return or exchange under an invalid return or exchange reason or situation, and sends the product back directly, we can reject the return application.
