19/05/2026
A reminder to all businesses and customers to stay vigilant against fraud !!
Yesterday, we unexpectedly received a payment of £2,000 from a customer who didn’t owe us anything.
We immediately contacted him to let him know the payment appeared to have been made in error. Sadly, he then informed us that his bank account had been fraudulently accessed and over £10,000 had already been taken from his account.
At that point, alarm bells started ringing. We suspected the £2,000 sent to us may have been part of a wider fraud attempt, potentially designed to create trust before trying to gain access to our business banking details.
Rather than simply sending the money straight back, we carried out proper due diligence:
✔️ We contacted our bank immediately for guidance
✔️ We advised the customer to secure and verify his account first
✔️ We only arranged the return once we were confident it was safe to do so
This situation could have gone very differently if handled without caution.
Please use this as a reminder:
🔹 Always question unexpected payments
🔹 Never rush to transfer money back without checks
🔹 Contact your bank immediately if something feels wrong
🔹 Fraudsters are becoming increasingly sophisticated
Stay safe and protect your business and personal accounts.
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