02/06/2023
Stuff We Get Asked A Lot
HOW MUCH ARE YOUR MEMORY BEARS?
Small Memory Bears start from £45
Standard Memory Bears start from £55
Additional items can be added by agreement.
WHAT SIZE ARE YOUR MEMORY BEARS ?
Standard Memory Bears are approximately 25cm/10" when sitting.
Small Memory Bears are approximately 8” when sitting.
WHAT ARE MEMORY BEARS FILLED WITH?
We use new toy stuffing for all our bears, this has not been previously used and recycled. By reusing your clothing this offsets the environmental need for fresh stuffing and it is more hygienic.
HOW MANY ITEMS & WHAT MATERIAL IS BEST TO USE FOR MEMORY BEARS?
School uniform : shirt, tie, blazer, trousers or skirt or polo shirt, jumper, trousers or skirt or summer dress, cardigan etc we will use all to make a bear that includes all parts of the uniform.
4-5 items of small baby clothes
( 3-6 months, baby grows, etc.)
4-5 items of medium baby clothes
( 6-12 months baby grows, cotton t-shirts, etc.)
3-4 items of large baby clothes
(18-24 months, jersey, cotton clothing, etc.)
2-3 items of children's clothing
(cardigan, jumper, sweatshirt, t-shirt, jeans, etc.)
1-2 items of adult clothing
(jumper, t-shirt, cotton shirt, jeans, etc)
Most knitted items can be used but this will alter the size of the bear due to the material. Don't forget to include badges, ties or extra uniform.
Clothes must be clean & in good condition. Worn clothing may affect the quality of the finished keepsake.
HOW DO I SEND THE ITEMS OF CLOTHING TO YOU?
Once you have secured your spot with us…. Simply package up your clothing in a secure parcel/bag and take to your local post office & send your parcel by recorded delivery so that a signature can provide proof of receipt, this reduces the risk of loss or damage.
If you are local you are more than welcome to drop off the clothing to us directly and to collect your bear ince completed to save on delivery.
CAN YOU EMBROIDER?
Yes, all our embroidery is meticulously sewn by machine and has a maximum number of 10 characters per foot.
We can add messages to the body if wanted at additional cost. Please discuss if you want this option.
HOW MUCH IS DELIVERY?
Tracked & Signed For Recorded Delivery will be added at checkout, delivery within the UK costs:
1-2 Memory Bears £14.99
3-4 Memory Bears £24.99
5-6 Memory Bears £34.99
7-8 Memory Bears £44.99
9-10 Memory Bears £54.99
HOW LONG DOES IT TAKE TO CREATE MY MEMORY BEAR?
Standard Turn Around - Once your clothes have been received, it will take approximately 4-6 weeks to complete each Memory Bear. If you require your order before a specific date, please let us know in advance & we will try our hardest to achieve this. We will release slots as availability allows and these can be purchased when released.
(Please be aware turn around times are from receipt of clothing not from date of order. As every Memory Bear is totally unique, these times are subject to change, express price quoted is per bear)
WHICH PAYMENT METHODS DO YOU ACCEPT?
When ordering online we take all of our payments through PayPal. We have found this the easiest & safest option. If you do not have a PayPal account follow the link & at the bottom of the screen there is also an option to pay by credit or debit card.
CAN I GIVE THE MEMORY BEAR TO A CHILD AS A TOY?
Sorry No. Due to the external material supplied by yourselves memory bears are not toys. They can not be individually CE checked & have been sold to you as an ornamental item only. By continuing with a purchase you have agreed this term by placing an order.
CAN I RETURN AN ITEM?
We cannot accept returns as this is truely a bespoke item. Please note that there may be variations, due to the very different natures of the fabrics we receive, the final item may differ slightly from the examples shown.
Please be aware of this before ordering.
