豐澤乃屈臣氏集團旗下零售品牌。屈臣氏集團現為全球最大的國際健康與美容零售集團，在31個市場經營12個品牌合共超過17,000家商店，並在全球聘用超過13萬人。集團2025年財政年度的營業額超過260億美元，每年透過我們的O+O平台服務超過60億名顧客，為他們帶來科技化的線下及線上購物體驗。
豐澤創立於一九七五年，初期為炮台山港燈電力繳費中心內賣小電器的小店，當時坊間充滿不良售賣手法，而豐澤堅持為顧客提供優質產品，用心服務顧客50載，並確立至可信賴的聲譽。豐澤現擁有約七十家分店遍佈港澳，員工超過一千名。
作為電子產品及家庭電器零售市場上的領導者，豐澤致力不斷創新，為顧客帶來無縫的O+O(線下及線上)購物體驗。透過創新的「Chat & Buy」功能，顧客可以WhatsApp直接聯繫門市的產品專員，獲取產品資訊、優惠、存貨及送貨詳情等，實現O+O(線下及線上)的無縫互動， 提供新科技全面方案
。豐澤更推出不同產品概念專區，配合顧客對生活品味的追求，包括的TechLife智能玩味潮物概念店、Premium Living多元化型格家電專區、母嬰及寵物用品專區、Home Auto智能家居專區、Beauty Lab高端電子美容專區，以及提供全面電訊服務的3香港@豐澤店中店。此外，豐澤亦設立Pro-Team，為顧客提供專業售後支援服務，務求在整個購物旅程，照顧顧客的智慧生活所需，一起建構更優越的生活。
豐澤透過其網頁(www.fortress.com.hk)、Facebook (www.facebook.com/fortresshk) 、Instagram (www.instagram.com/fortresshk) 、YouTube (https://www.youtube.com/fortresshk1975)及微博 (www.weibo.com/fortresshk)，把市場最新的產品科技資訊帶給顧客。
聯絡我們
顧客服務熱線: (852) 2555 5788 (星期一至星期日 - 上午九時至晚上十時，公眾假期除外)
電郵地址: [email protected]
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About Fortress
Fortress is part of AS Watson Group, the world’s largest international health and beauty retailer operating over 17,000 stores under 12 retail brands in 31 markets, with over 130,000 employees worldwide. The company's technology-enabled O+O (Offline plus Online) platforms serve over 6 billion shoppers annually, seamlessly integrating physical and digital retail experiences. Fortress was founded in 1975 as a small shop selling electrical appliances at the Hong Kong Electric Payment Centre in Fortress Hill. At that time, the market was full of unscrupulous sales practices of electrical appliances. Fortress insisted on providing customers with high-quality products and services for 50 years, as a trustworthy and reputable brand. Today, Fortress has around 70 retail stores in Hong Kong and Macau employing over 1,000 staff. As a market leader, Fortress has always been innovative and is committed to bringing customers the seamless O+O shopping experience with new technology solutions. With the innovative "Chat & Buy" feature enabling customers to connect directly with store specialists via WhatsApp for product information, promotions, inventory, and delivery details, seamlessly integrating O+O experiences. Fortress ties in with customers’ needs to pursue quality living with different product experience zones, including TechLife concept store features smart gadgets all over the world; Premium Living zone showcases a wide range of modern home appliances; Baby & Kids and Pet products experience zone; Home Auto features smart home products and solutions; Beauty Lab, displaying advanced electronic beauty products; and 3HK@Fortress Shop-in-Shop, a designated area to provide all-round service for mobile communication. In addition, Fortress has established Pro-Team to offer professional after-sales service, taking care of customers' needs throughout the shopping journey, helping our customers to live better, smarter and happier lives with new technology. Through our website (www.fortress.com.hk), Facebook (www.facebook.com/fortresshk), Instagram (www.instagram.com/fortresshk), YouTube (https://www.youtube.com/fortresshk1975) and Weibo (www.weibo.com/fortresshk), we bring the market’s latest trends and information to our customers so they can get the latest updates on the fast changing digital world. Contact Us
Customer Service Hotline: (852) 2555 5788 (Monday to Sunday 9:00am-10:00pm, except public holiday)
Email Address: [email protected]
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