Mobile Product Stores

Resellers Wanted Nationwide - Enquiries Call: 08139006120 - We Also Deliver Nationwide - Lagos Office: Suite B17, Amori Complex, Orelope Bus/Stop, Idimu-Egbeda Road, Egbeda, Lagos. How do I get a defective item, ordered on Mobile Product Stores, replaced?

14 Day Replacement Guarantee
All products sold are covered under our 14 Day Replacement Guarantee. Notify us of any problems, damages or defec

ts within 14 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost or refund you fully if we don’t have a replacement in stock. In order to get a defective item replaced
Contact Customer Care via the Inbox or call us on 08139006120, within 14 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately. How do I cancel an order on OrderAlternatively, how do I return a product ordered? For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount. If the cancellation is after your product has shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this 14 Day Replacement Guarantee, viz:
Any product that exhibits physical damage to the box or to the product;
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
Any product from which the UPC (Universal Product Code) has been removed from its original packaging. Delivery

For Mobile Accessories, the supplied accessories inside the box have 3-6 months manufacturer warranty, unless specified otherwise. How much are the delivery charges? We provides free delivery on most items going to Lagos customers, but charges a variable shipping fee displayed in your order if you are shipping outside Lagos or if the item doesn’t provide free shipping. What is the estimated delivery time? The estimated time of delivery is mentioned on every page. It may differ from one item to another. Please read below for an explanation of delivery estimates:

Mentioned as 3 days delivery time: These items will also be mentioned as "In Stock". For all areas serviced by Courier the delivery time will be 3 business days. For other areas not covered by our courier partners we will not be able to make a delivery. Business days exclude public holidays and Sundays. Mentioned as more than 3 days delivery time: We procure and ship the items within the time specified on the item details page. Some items have to be imported from outside Nigeria. These items are mentioned sometimes as "Imported" on the item details page and can take 10 or more days to reach you. You can always rest assured that you will receive your order within the time specified. Preorder or Forthcoming: These items are soon to be released and we prebook your item for you. The item will be shipped to you on the day of it's official release. The Preorder duration varies from item to item. Once known, release time and date is mentioned. For Out of Stock items: Currently we do not have these products available for sale. Please use the "Notify Me" feature and we will let you know once it is available for sale. Permanently Discontinued: This product is no longer available or because it's obsolete and/or production for it has been discontinued. With every order, you will receive an SMS containing the details of the order placed by you. Once we ship the item(s), you will receive another sms containing the shipping details. How will the delivery be done? We process all deliveries through reputed couriers, or depending on your location. We choose courier that would deliver fast to your location. If there is no courier service available in your area, we will not be able to ship to you. What about warranty and hidden costs (sales tax etc.)? There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices. Why does the estimated delivery time vary from product to product? Items which are labeled 'In Stock' on their respective product pages, are stocked in our various warehouses and usually takes 2-3 business days to reach our customers. Items which we will need to procure or import, are labeled 'Imported' on their respective product pages - the delivery of these items can vary between 2 and 4 weeks. Products which you can pre-book, and are labeled as 'Forthcoming' are dispatched on the release date of the particular product - release dates are mentioned on the product page. What about the warranty for mobile accessories? Unless otherwise specified, there will be no warranty for mobile accessories. However, if there is defect or malfunctioning within 30 days of receiving the accessory, please contact us and we will try to resolve the issue for you. If you encounter problems at a much later date (after the first 30 days), we will not be in a position to help you and you will need to contact the brand's Service Center for assistance. Does Mobile Product Stores deliver internationally? Mobile Product Stores doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within Nigeria.