10/09/2026
🐴 **WE’RE HIRING!**
**Equestrian Customer Service & Online Sales Coordinator**
📍 Greerton, Tauranga
🕘 4 days per week | 9am–4pm
An opportunity has become available to join our team at **The Saddlery Store NZ / Kiwi Petz**.
We’re looking for a friendly, organised and confident communicator with genuine horse/equestrian experience to join our online sales and warehouse team.
This is a varied, hands-on role combining customer service, online sales administration, equestrian product advice and social media.
**The role includes:**
• Responding to customer emails and enquiries
• Confidently helping customers in person and over the phone
• Providing product, sizing and equestrian advice
• Coordinating online orders and communicating delays or alternatives
• Processing exchanges, returns and refunds
• Assisting with product listings, spreadsheets and ordering
• Helping with Facebook & Instagram posts/promotions
• Packing and preparing online orders for dispatch
• General administration and warehouse support
🐴 **About you**
Practical horse/equestrian knowledge is important. You don’t need to know every product or brand we sell — we can teach you that!
Most importantly, you need to enjoy talking to people and be confident dealing with customers face-to-face and over the phone.
You’ll also need to be organised, reliable, computer confident, comfortable with social media, attentive to detail and happy working as part of a small team.
Experience in saddlery, equestrian retail, online retail, customer service or administration would be an advantage.
We are a long-established, family-run NZ business looking for the right person to become a valued member of our team.
**READY TO JOIN OUR TEAM?**
📧 Send your CV + a short introduction, including your horse/equestrian experience, to: [email protected]
Know someone perfect for the role? Please share or tag them! 🐴