Zero Refill

Zero Refill Low-tox living made simple 🌿
Plant-based laundry, cleaning + body care
Refillable • Essential-oil scented
Proudly NZ made

ONE YEAR. ❤️This week marks the first birthday of our little OG Zero shop next door to the current “BIG” shop!And wow. W...
06/09/2026

ONE YEAR. ❤️

This week marks the first birthday of our little OG Zero shop next door to the current “BIG” shop!

And wow. What a ride the last 12 months have been.

Zero itself turns 10 years old next year. For those first years, we were predominantly a wholesale business — making our products and sending them off to other stores around New Zealand to sell on our behalf, often under their own label.

Then Covid came along and we pretty much lost the lot… 100% of our 32 stockists closed down.

And in one of those rather surreal twists life occasionally throws at you, at almost the same time we were winning Silver at the Australasian Packaging Innovation & Design Awards, we were watching the wholesale business we'd spent years building disappear from underneath us.

One minute, we're being recognised across Australasia for doing something genuinely innovative.

The next, we're wondering what the hell we're going to do next.

So what does any good Kiwi business do? We battled our way back. We rebuilt online. We kept making. Kept tweaking. Kept going.

Determined not to be another casualty.

And then, in what may have been a slightly crazed moment, we signed a lease and opened our own tiny shop in Waihī.

And along you all came… so many of you.

But was it enough? No. We thought we needed more visibility. We thought that meant being on the main road.

After a frustrating and fruitless search, we stopped trying to force it and threw it out to the universe instead.

Turns out, sometimes being relegated around the corner is exactly where you're meant to be. 😉

So we took the opportunity that presented itself and took over the shop next door — more than doubling our retail space while keeping our little OG shop too.

And now, just three months into our new larger space, even more of you have found us… and you keep on finding us. Every day.
And behind the shop, we're still doing what we've always done - formulating and manufacturing our products right here in Waihī. The bottles you pick up from our shelves haven't arrived ready-made from some big factory somewhere else. We make the product. We fill the bottles. We label the bottles. Right here.

We've expanded our ranges. We've developed new products. We've made an enormous amount of stuff. 😂 And we've met literally hundreds of you.

But one of the best parts has been hearing your stories.

How clean your homes are.

How surprised you are that natural cleaning products can "actually work".

How much less product you're using.

And how much money you're saving along the way.

Those conversations mean an awful lot to us because that's exactly what Zero was built to do.

And here's the slightly ridiculous part...

We haven't reached full steam yet.

There is SO much more coming.

So happy first birthday to our little OG shop. 🖤

To everyone who walked through that door, told somebody about us, placed an order, bought a refill bottle, came back again, brought a friend, or simply said “you guys are doing something really cool here” - thank you.

Turns out our little spot around the corner was one of the best things that could have happened to us.

Funny how things work out. 😉

Happy 1st Birthday, Zero Waihī.

Small choices. Big impact.

31/08/2026

🖤 A little shout-out to our fellow Waihī businesses.

The finalists for the Hauraki Coromandel Business Awards have been announced and, unfortunately, Waihī didn't feature amongst this year's finalists.

Firstly, a huge congratulations to all of the businesses from across the Hauraki and Coromandel who did make the finals.

Being brave enough to put your business forward, tell your story and have it judged is an achievement in itself — and we wish you all the very best for the awards. 🖤

But we also wanted to take a moment to celebrate the businesses right here in our little town.

To those who entered the awards, those who were nominated for People's Choice, and those who didn't enter at all — Waihī businesses, you rock.

Winter is tough in retail and hospitality. Actually, running a small business is pretty bloody tough at the best of times. 😂

Behind so many of the businesses you walk past every day are families and small teams who open the doors each morning, pay the wages, order the stock, make the products, answer the emails, clean the floors, do the accounts, fix the problems, serve the customers — and then get up the next morning and do it all again.

For many of us, our businesses aren't simply our jobs. They're our livelihoods, our savings, our ideas, our risks, our hopes and an enormous chunk of our lives.
And Waihī has some bloody good businesses.

We have makers, retailers, cafés, restaurants, trades, professionals, accommodation providers, service businesses, creatives and some wonderfully quirky independents that give our town its character.

Some have been here for generations. Some are brand new. Some are thriving and some are quietly battling through a difficult season.

Every one of them contributes to making Waihī the town it is.

So here's our little reminder:
Shop local when you can. Eat local. Use local services. Recommend the businesses you love. Leave them a review. Tell your friends. And when someone does a great job — tell them.
Because every time you spend with a locally owned business, there's a real person on the other side of that counter — and your support matters more than you probably realise.

So while Waihī might not be represented amongst the finalists this year, we'd like to give our own little round of applause to the people doing the mahi right here.

To our fellow Waihī business owners and their teams: we see you, we know how hard you work, and we reckon you're pretty awesome. 🖤

Waihī businesses — you rock.

Zero Refill
Proudly made, owned and operated right here in Waihī.

Our first batch sold out rather quickly… so we’ve made more. 🖤ZERO Heritage Shaving Soap is back on the shelf — just in ...
30/08/2026

Our first batch sold out rather quickly… so we’ve made more. 🖤

ZERO Heritage Shaving Soap is back on the shelf — just in time for Father’s Day.

Made by us, right here in Waihī.

Classic. Masculine. Timeless.

🖤 LAST CHANCE TO VOTE! 🖤Voting for the Hauraki Coromandel Business Awards People’s Choice Award closes MIDNIGHT TONIGHT ...
22/08/2026

🖤 LAST CHANCE TO VOTE! 🖤

Voting for the Hauraki Coromandel Business Awards People’s Choice Award closes MIDNIGHT TONIGHT — 23 AUGUST!

If you love what we’re doing at Zero and think we deserve your vote, we’d be incredibly grateful if you popped one in for us. 🖤

Every single vote means an awful lot to our little Waihī team.

Thank you to everyone who has already voted and supported us. You guys are rather awesome. 🖤

ZERO REFILL
Small choices. Big impact.
👉 https://letstalk.tcdc.govt.nz/hcba-peoples-choice

5 Things You Probably Didn’t Know About Zero —  #3 🖤You probably know we refill.But did you know why reuse matters so mu...
19/08/2026

5 Things You Probably Didn’t Know About Zero — #3 🖤

You probably know we refill.

But did you know why reuse matters so much to us?

Our sustainability philosophy isn't just about choosing “recyclable” packaging. We try to prevent packaging becoming waste in the first place through refill and reuse.

Because recycling is important — but it still requires a product to become waste before something else can be made from it.

If we can use the same bottle, container or packaging again... and again... and again, that's where we'd rather start.

Recycling is good. Reusing is better.
So return your 1L and 2L refill bottles to us - most of the time we can reuse them! Just give them a good rinse out first, and pop back into store with them!

Small choices. Big impact.

5 Things You Probably Didn’t Know About Zero —  #2 💚You know we sell cleaning products.But did you know we actually make...
12/08/2026

5 Things You Probably Didn’t Know About Zero — #2 💚

You know we sell cleaning products.
But did you know we actually make them? All of them. From scratch.
Right here in Waihī.

From formulating and testing to manufacturing, bottling and labelling — and then everything it takes to get them onto our shelves and into homes around New Zealand.

Made locally isn’t a marketing line for us. It’s quite literally what we do.

🎉 WE'VE BEEN NOMINATED! 🎉We're pretty stoked to tell you that Zero Refill has been nominated for the Hauraki Coromandel ...
09/08/2026

🎉 WE'VE BEEN NOMINATED! 🎉

We're pretty stoked to tell you that Zero Refill has been nominated for the Hauraki Coromandel Business Awards People's Choice Award! 🖤 Thank you to the wonderful person who nominated us!

After the journey we've had over the past few years—rebuilding after nearly losing our entire business during the Covid lockdowns, reinventing ourselves, taking the leap of faith to open a shop in Waihī, undertaking a massive renovation and re-opening in our new, much larger shop less than a year later, all while continuing to make our products right here in Waihi—this nomination means an awful lot to us.

We are the formulators, the manufacturers and the producers. Our little husband-and-wife team does the admin, HR, planning, manufacturing, accounts, social media and business development—and we're assisted in-store by our wonderful Ngaire and her beautiful wee babe, Kaia.

Our team works incredibly hard, we're passionate about what we do, and we're continually striving to do things better.

So this one's pretty special. 🖤
And it's decided by you. 🥰

If you love what we do, we'd be incredibly grateful for your vote.

👉 HOW TO VOTE:
Head here:
https://letstalk.tcdc.govt.nz/hcba-peoples-choice
First: choose your favourite Thames/Coromandel business.
Then: on the next screen, choose your favourite Waihi business.
⚠️ Make sure you scroll right down! The businesses are listed alphabetically, which means ZERO REFILL is right at the very end. 😂
Voting closes 23 August.

Whether you've been with us since the early refill days, discovered us online, or only recently wandered through the doors of our new Waihi shop—thank you.

Every order, refill, recommendation, visit and kind word has helped us get here.
We'd absolutely love your vote. 🖤
Zero Refill
Small Choices. Big Impact.

💚 5 Things You Probably Didn't Know About Zero –  #1Over the next five weeks we're sharing five stories that most people...
07/08/2026

💚 5 Things You Probably Didn't Know About Zero – #1

Over the next five weeks we're sharing five stories that most people don't know about us.

Some go back more than 15 years.
Some explain why we do what we do.
And some might just surprise you.

Here's Number One...
When glass and plastic were pretty much the only bottle options available, we introduced stainless steel point-of-use refill bottles to help reduce single-use plastic.

At the time, we were known as Kahuku Natural.

As far as we're aware, we were the first business in New Zealand to use permanent stainless steel refill bottles in this way, and we believe we may even have been the first in the world.

That idea went on to become a Finalist in the 2020 Australasian Packaging Innovation & Design Awards in the Health, Beauty & Wellness – Packaging Innovation & Design of the Year category — something we're incredibly proud of.

The best part?
Those same bottles are still quietly doing exactly what they were designed to do...

Being refilled.
Again.
And again.
And again.

Sometimes the biggest changes don't come from one huge decision.

They come from thousands of small ones, repeated every day.

💚 Small choices. Big impact.

📌 Next week: You might be surprised to learn just how many of our products are actually made right here in Waihi.

If you'd like to follow the rest of the series, make sure you're following our page. We'd love to have you along.

🫧 Does more bubbles mean better cleaning?It's one of the biggest myths in cleaning.A lovely customer was in the shop rec...
01/08/2026

🫧 Does more bubbles mean better cleaning?

It's one of the biggest myths in cleaning.

A lovely customer was in the shop recently telling me how much she loves our cleaners. Then she laughed and said, "But my friend likes lots of lather and thought there weren't enough bubbles."

It's such a common thought—and it's completely understandable. We've been taught for years that lots of foam must mean something is working.

The truth?
Lather and cleaning power are not the same thing.

Many commercial products are formulated to create lots of foam because people expect to see it. It feels satisfying.
But bubbles don't remove dirt.
The ingredients do.

In fact, if you live in a hard water area, your cleaner may produce less foam because the minerals in the water react with the soap. That doesn't mean it's cleaning any less effectively.

So if your benches are sparkling, your dishes are clean, and your shower is shining... don't judge your cleaner by the bubbles.

Judge it by the results. ✨

💧 Live in a hard water area?
A whole-house water filtration system can dramatically improve soap performance, reduce mineral build-up and make everyday cleaning easier.

Through our sister business, Pump & Purify, we can supply a quality filtration system, and including install by a plumber it costs around $1,500 all up (depending on your property and requirements).

Or... you can simply embrace fewer bubbles and enjoy beautifully clean surfaces anyway. 😊

Have you always believed more bubbles meant a better clean? We'd love to hear your thoughts below.

Earlier this week we hinted that new products were on their way...Well, they're starting to hit the shelves!✨ Machine Cl...
30/07/2026

Earlier this week we hinted that new products were on their way...
Well, they're starting to hit the shelves!

✨ Machine Cleaner is in store now – and it's already proving popular! Use it for washing machines, dishwashers, coffee machines and kettles.

Coming next:

🪒 Men's Shaving Soap – On the shelf this Saturday coming
🧴 Cream Conditioner – On the shelf Tuesday next week.

We will have our liquid Shampoo back on the shelves too after record sales cleaned us out a week or so ago!

And don't forget about our new Bed Sheet range - it's also proving pretty popular and we are low on some sizes now after just a couple days. But don't worry, more is on the way!

It's always exciting seeing months of planning finally make it onto the shelves. We can't wait to share all of these with you, and of course we are now onto the next lot of products in the pipeline! ❣

Address

Waihi

Opening Hours

Tuesday 10am - 3pm
Wednesday 10am - 3pm
Thursday 10am - 3pm
Friday 10am - 3pm
Saturday 10am - 3pm

Telephone

+6492946688

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