14/09/2026
We would like to remind everyone that placing an order comes with responsibility.
A customer placed an order through TikTok Shop and requested that we change the payment method to COD, assuring us that they were sure about the purchase.
we prepared and assembled the bike, packed it properly with bubble wrap, and prepared it for shipping through J&T Express. However, on the same day the item was being shipped, the customer cancelled the order and said they decided to get something else instead
Because the customer did not accept the item, we were also charged/ deducted for the shipping fee, adding another unnecessary cost to our business.
This resulted in wasted time, effort, packaging materials, and resources, and we also lost the opportunity to sell the item to other potential buyers who were ready to purchase.
We understand that customers can change their minds, but please remember that every order requires real time, effort, and preparation from the seller.
