Typically, you can expect to receive your order within 2 - 14 business days.
• Local pickup is available. Please contact us for a convenient time to pick up your order.
• We do not ship to PO Box addresses or APO/FPO/DPO addresses. We also do not ship internationally currently.
• Shipping costs for orders are based on the order amount and calculated automatically by the shopping cart. Undeniably
Handmade Pottery is not liable for lost or stolen packages and releases responsibility upon transferring the order to the shipping carrier. Undeniably Handmade Pottery is not responsible for additional shipping charges incurred if packages are returned due to customer absence, errors in shipping addresses, or package refusal. If you refuse any shipments from Undeniably Handmade Pottery, you are still responsible for all original shipping charges. You are entitled to a refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging. Buyer is responsible for return shipping costs to Undeniably Handmade Pottery, and Undeniably Handmade Pottery is not responsible for any damage or loss that occurs when return shipping, so pack the items well include insurance.
• Undeniably Handmade Pottery will not accept returns on items that are customs made. Undeniably Handmade Pottery makes every effort to pack your pottery or bisque in a manner such that it will survive the shipping process intact, and all breakable items ship insured by the carrier. However, there are times when your stoneware pottery or bisque may arrive broken. If that happens, please take a picture of the box your item came in, the broken item (sometimes the shipping carrier requests them), and let us know within 72 hours of receiving your items. You can expect a refund within 7 to 14 business days after Undeniably Handmade Pottery receives your return, providing it arrives safely. You will be credited for the price of the artwork minus shipping costs. We cannot accept items that have been damaged, altered, or used. You will receive an email when the Undeniably Handmade Pottery receives your return. Customers are responsible for items lost in the mail during the return process. Any items not received will NOT be refunded. Cancellations on order can be made within 48 business hours of purchase or if the purchased items have not yet shipped.