09/09/2026
FRANLY MADE FAQ 🩷
HOW DO I PLACE AN ORDER?
The best way to order is through FranlyMade.com whenever the product is available online. Custom orders may also begin through Facebook, Instagram, text or an invoice depending on the item.
Sending an inquiry does not officially secure an order.
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WHEN IS MY ORDER CONSIDERED BOOKED?
Your order is considered booked once the required payment or deposit has been received.
Your spot is not held based on a conversation, quote or “I’m going to pay Friday.”
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DO I HAVE TO PAY IN FULL?
Orders under $100 are generally due in full.
Qualifying larger custom orders may be eligible for a deposit option. Deposits are generally non-refundable once the order has been booked or work has begun.
Some specialty orders may require full payment or a larger deposit because materials must be purchased specifically for your project.
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WHAT IS YOUR TURNAROUND TIME?
Standard turnaround for many items is approximately 3–7 business days, but turnaround varies by product.
Some specialty, bulk, vendor-dependent or highly customized orders require additional time.
For example, all-over printed memorial apparel may require at least 3 weeks.
Your exact turnaround will be based on the item you are ordering.
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WHEN DOES MY TURNAROUND TIME START?
Turnaround begins once everything required to complete your order has been received.
That may include:
• Payment or deposit
• Photos
• Names, dates and personalization information
• Sizing
• Completed order forms
• Artwork
• Proof approval
Waiting several days to send your information may also move your completion date.
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DO YOU ACCEPT RUSH ORDERS?
Sometimes.
Rush, same-day and next-day orders are only accepted when my production schedule allows.
Rush fees apply.
Please ask BEFORE placing the order if you need something by a specific date.
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CAN YOU GUARANTEE MY ORDER BY MY EVENT DATE?
Only when that deadline has been discussed and accepted before the order is placed.
Please provide your actual event date when ordering.
Shipping customers should also allow extra time for carrier delays.
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DO YOU SEND DESIGN PROOFS?
Most highly customized orders receive a proof before production.
Some simple personalized items may not require a full design proof.
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HOW MANY REVISIONS DO I GET?
Most custom designs include a reasonable standard revision.
Small changes such as correcting placement, adjusting a color or fixing information are different from completely redesigning the project.
Major changes, multiple concepts or repeated redesign requests may require an additional design fee.
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WHAT HAPPENS AFTER I APPROVE MY PROOF?
Once you approve your proof, you are confirming that the information and design are correct.
Please carefully review:
• Names
• Dates
• Spelling
• Phone numbers
• Photos
• Numbers
• Colors
• Wording
• Placement
Once production begins, changes may no longer be possible.
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WHAT IF THERE IS A TYPO ON MY ORDER?
If Franly Made makes an error that was not present on your approved proof or order information, I will correct the issue.
If the incorrect information was submitted or approved by the customer, the customer may be responsible for the cost of reproducing the item.
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DO YOU OFFER REFUNDS?
Because most Franly Made products are personalized or custom made, custom orders are generally final sale once work begins.
Materials, design time, printing and production cannot always be recovered or reused.
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CAN I CANCEL MY ORDER?
Please contact me as soon as possible.
If designing, purchasing materials, printing, cutting, pressing, engraving, assembling or other production has already started, your payment may be partially or completely non-refundable.
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WHY IS THERE A DESIGN FEE?
A design fee may apply when your order requires artwork to be created beyond normal personalization.
Examples include:
• Creating a design from scratch
• Recreating artwork
• Vectorizing artwork
• Extensive photo editing
• Photo restoration
• Complex memorial collages
• Multiple concepts
• Extensive revisions
If you provide finished, print-ready artwork, a separate design fee may not be necessary.
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CAN YOU USE A PHOTO FROM FACEBOOK OR A SCREENSHOT?
Sometimes, but the quality of the finished product depends heavily on the quality of the original photo.
Whenever possible, send the original image directly from your phone or camera.
Screenshots, downloaded social-media photos and heavily compressed images may print blurry or pixelated.
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CAN YOU FIX AN OLD OR BLURRY PHOTO?
Some photos can be improved, restored or cleaned up.
Extensive photo restoration may require an additional fee and not every image can be made completely clear.
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CAN I BRING MY OWN SHIRT OR GARMENT?
For services that allow customer-supplied garments, items must be NEW, clean and unworn.
Customization of customer-provided items is completed at the customer’s risk because Franly Made cannot replace discontinued, sentimental or externally purchased items if something unexpected happens during production.
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DO COLORS LOOK EXACTLY THE SAME IN PERSON?
Not always.
Phones, computer screens, printers, sublimation, DTF, vinyl, acrylic and other materials may display colors slightly differently.
Minor color variation is normal.
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DO HANDMADE ITEMS LOOK EXACTLY IDENTICAL?
No two handmade/custom products will always be absolutely identical.
Small variations in placement, sizing, texture or finish may occur and are part of the custom-production process.
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DO YOU SHIP?
Yes, eligible items can be shipped.
Shipping costs are separate unless the product listing specifically states that shipping is included.
Customers are responsible for providing the correct shipping address.
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DO YOU OFFER LOCAL PICKUP?
Yes, local pickup is available for eligible orders.
Pickup instructions will be provided when your order is ready.
Please do not arrive for pickup before receiving confirmation that your order is complete.
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DO YOU DELIVER?
Delivery may be available depending on location, schedule and order size.
Delivery is not automatically included and may require an additional fee.
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CAN I ORDER SOMETHING I DON’T SEE ON YOUR WEBSITE?
YES. 😂
Franly Made creates a wide variety of custom products, and not every service or product is always listed online.
Send your idea and I can let you know whether it is something I can create.
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CAN YOU COPY SOMEONE ELSE’S EXACT DESIGN?
Reference photos can absolutely help communicate the look or idea you want.
However, custom work may be recreated in Franly Made’s own style rather than being an exact copy of another creator’s original work.
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CAN I PROVIDE MY OWN DESIGN?
Absolutely.
Print-ready artwork is welcome.
If your artwork needs to be cleaned up, resized, recreated, separated, vectorized or otherwise prepared for production, an artwork/setup fee may apply.
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WHAT IF I DON’T RESPOND AFTER PLACING AN ORDER?
Orders cannot move forward without the information or approval required to complete them.
Long periods without communication may delay your order.
Orders left inactive for an extended period may eventually be considered abandoned.
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WHAT ARE YOUR BUSINESS HOURS?
Standard Franly Made communication hours are 10 AM–5 PM.
Messages may be sent anytime, but replies outside of business hours are not guaranteed.
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WHAT IF I HAVE AN ISSUE WITH MY ORDER?
Please contact Franly Made as soon as possible after receiving your order and include photos showing the issue.
I want the opportunity to review legitimate production problems and make them right when Franly Made is responsible.
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WHY DO YOU HAVE SO MANY POLICIES NOW? 😂
Because Franly Made is growing.
Policies help me:
• Keep orders organized
• Meet deadlines
• Protect customer projects
• Maintain quality
• Communicate clearly
• Avoid misunderstandings
• Give every customer a better experience
The goal is never to make ordering difficult.
The goal is to make ordering CLEAR.
Thank you for trusting Franly Made with your memories, celebrations, businesses, teams, loved ones and special moments. 🩷
Come as a customer. Leave as a Fran.
