06/19/2026
𝐖𝐞'𝐯𝐞 𝐋𝐢𝐬𝐭𝐞𝐧𝐞𝐝. 𝐇𝐞𝐫𝐞'𝐬 𝐎𝐮𝐫 𝐔𝐩𝐝𝐚𝐭𝐞𝐝 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐏𝐨𝐥𝐢𝐜𝐲.
At RIX, we believe the best way to move forward is by listening to our customers. Based on your feedback, we're making our warranty service even better.
𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐉𝐮𝐥𝐲 𝟏, 𝟐𝟎𝟐𝟔, 𝐞𝐥𝐢𝐠𝐢𝐛𝐥𝐞 𝐰𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐫𝐞𝐩𝐚𝐢𝐫𝐬 𝐰𝐢𝐥𝐥 𝐢𝐧𝐜𝐥𝐮𝐝𝐞 𝐅𝐑𝐄𝐄 𝐫𝐨𝐮𝐧𝐝-𝐭𝐫𝐢𝐩 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠.
If your product:
✔Is within the warranty period
✔Has a manufacturing defect or other warranty-covered issue
✔Has not been damaged by misuse, accidents, or unauthorized modifications
We'll cover the 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐭𝐨 𝐨𝐮𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐜𝐞𝐧𝐭𝐞𝐫 and 𝐛𝐚𝐜𝐤 𝐭𝐨 𝐲𝐨𝐮 once your warranty claim has been approved.
How it works:
✅Submit an RMA request through our warranty process.
✅Wait for our Customer Support team to review and approve your return.
✅Once approved, we'll email you a prepaid shipping label.
✅Use the provided shipping label to send your product to our service center. After inspection and confirmation that the issue is covered under warranty, we'll repair or replace your product and ship it back to you at no cost.
Please do not ship your product before receiving your prepaid shipping label. Returns sent without prior RMA approval and the provided shipping label will not be eligible for shipping reimbursement.
Your feedback helps shape the RIX experience, and we're committed to making ownership as easy and worry-free as possible.
𝐑𝐈𝐗 𝐎𝐩𝐭𝐢𝐜𝐬 — 𝐁𝐮𝐢𝐥𝐭 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐅𝐢𝐞𝐥𝐝. 𝐁𝐚𝐜𝐤𝐞𝐝 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐋𝐨𝐧𝐠 𝐇𝐚𝐮𝐥.
Free round-trip shipping coverage applies only to products determined by RIX to have a warranty-covered defect. Products found to have accidental damage, misuse, unauthorized modification, or other non-warranty conditions may be subject to repair and/or return shipping charges.
