09/03/2026
UPDATED: September 2026! Please read the whole post!! Keep this bumped with a π in the comments!
π² PAYMENTS are due at the time of placing your order! Invoices will be sent from our website and several payment options are available for you to choose from. After payment is secured an artwork proof will be sent for your approval prior to printing.
π¨ Artwork designs will NEVER be sent prior to payment. Artwork will always have watermarking to protect my creative intellectual property and prevent theft of my designs (yes this has happened!) If you are looking for artwork designs only, payment must be rendered prior to any artwork designs being sent.
π Orders must be picked up within a week (7 days) of notifying you they are complete. A storing fee will charged if order pick up delays occur without communication. Emergencies are understandable, but please be courteous to my time and yours!
If you schedule a pick up date with me twice and cancel/no show both times, you will have to pay to ship your order. No exceptions.
π Pickups:
β’ I have set days & times for pickups weekly. I will share that information with you when your order is ready. Pick ups are in Dutchess County, NY
β’ Deliveries are not an option. Pick up or shipping are the only order services available from KBC
π
Order turn around time (TAT) is generally 7-10 business days subject to change or unless otherwise listed. Sometimes unexpected delays happen. Its important to let us know your deadline so we have clear communication. We have never missed a deadline. TAT is the time it takes to create and process your order. TAT does NOT include the time it takes for your order to ship to you. Keep this in mind.
πββοΈ If you need your order sooner than 7-10 business days, a βRUSHβ fee charged. The fee varies depending on project.
π If you donβt see something posted here or on our website, that doesn't mean we cant make it! We will always be transparent about what we can and cant create. If it's not in my wheelhouse, I will refer you to someone local that can assist you! Small businesses make the world go round!
βοΈ When reaching out, please send COMPLETE details. Sizes, colors, designs, inspo pics... send it all! Having everything in one message/email helps so nothing getting missed.
π We are not responsible for wrong sizes or errors on personalized items. Detailed information of the artwork and garmet options for your order will be sent accordingly for you to approve. It is the customer responsibility to double check spelling and information provided and give final approval of the artwork and garmets. Once printed, the item is final.
π« There are absolutly NO returns, exchanges or refunds on custom or wholesale orders. If thereβs a mistake on my end, I will always make it right
π PLEASE BE RESPECTFUL, PATIENT and UNDERSTANDING! I am ONE person running this business with help from my family for big events. If you message/email me, 24 business hours is the general response time.
Thank you all for your understanding and support! YOU are what makes KBC thrive ππ§Έπ