07/31/2026
Care’s Cookies, Cakes & Candy Policies
Full payment is required at the time an order is place if the total is over $25.00.
If an order is less that $25 payment can be made at the time of pick up.
Remember, inspiration pictures are just that, inspiration. No, two cakes are exactly alike and while I can make cakes similar to pictures, you show me they will never be exact duplicates.
If a cancellation is made two weeks (14 days) or more before pick up a 50% refund will be issued. For cancellations made less than two weeks (14 days) before pick up a refund will not be given due to ordering supplies in advance.
Some exceptions can be made when Care’s Cookies, Cakes & Candy is unable to make the order or in an emergency situation.
If a deposit has been made on an order and the final payment is not made on the agreed upon date, the order will be cancelled and no refund will be given.
After the full amount is paid for an order a confirmation email, text or phone call is placed a 3 days prior to pickup. If you do not respond to the confirmation, your order will *NOT* be made.
Once an order is picked up Care’s Cookies, Cakes & Candy is no longer responsible for it. Clear instructions for the care of the order is given at the time of pick up. Care’s Cookies, Cakes & Candy can not be held responsible for any damage occurring after the order has been picked up.
If you are unhappy with your order, the time to address that is at the time of pick up not after the item(s) have been consumed.
Remember candy, chocolate and frosting don’t do well in high temperatures. It is recommend you keep them under 75 degrees and out of direct sunlight. If you do not follow those recommendations and it melts, Care’s Cookies Cakes & Candy is not responsible for it.
Care’s Cookies Cakes & Candy and/or Carolyn Shroy can’t not be held liable for any adverse reactions or issues due to ingesting the products made. While we attempt to make orders that are free of certain ingredients we do not guarantee that they are 100% free of said ingredients.
Accidents happen however we do our best to avoid them.
If you do not come to pick up your order at the agreed day and time we will attempt to reschedule pick up. If you again do not pick up, you will have one more chance to do so. If the third scheduled pick up time is missed, your order will be disposed of and no redund will be given.
If this happens more than once, we will no longer accept orders from you.
We love making all of your parties, holidays and other special occasions just a little bit sweeter and hope to continue making treats for many years to come!