06/10/2026
Got a call on a GE refrigerator that was leaving a puddle of water on the floor in front of the unit.
After digging into it, I found the drain plug frozen over and the drain duck bill clogged up, causing the defrost water to back up and freeze instead of draining properly.
Removed all the ice buildup, thawed the drain hole, cleared the blockage, and eliminated the duck bill to prevent the issue from coming back. Water is now draining exactly as it should and the floor is staying dry.