26/09/2023
Gamers Rush has since September 1st, 2023 instigated a new Preorder Guarantee that you can read the terms and conditions of here https://www.gamersrush.com.au/pages/gamers-rush-preorder-guarantee
Running a hobbies and collectables / TCG store, we're often bound by various limitations and allocation counts by distributors and suppliers which are not controlled by us, this can often mean that customers can miss out. If you're an online shopper, you would have experienced this at one stage or another at various stores.
None of us stores want customers to miss out but for the last five to six years, allocations have been a big part of products releasing.
So how is Gamers Rush evolving it's services to customers to ensure they don't miss out? Well, a few ways.
Firstly, Gamers Rush will no longer add products for preorder until we receive our guaranteed allocation counts. This is especially important for sets like One Piece, Yugioh and Magic special editions and others. This will ensure that when we put items up for preorder, the available units to preorder have been guaranteed to us.
What does the Preorder Guarantee do for customers? It ensures that your preorders placed from September 1st, 2023 onwards will ship within 3 business days from the Australian Release date or you will be given your money back and the item for free.
Why are we doing this? Because we understand a number of customers have faced delays or cancellations of products throughout time and we as the store get blamed for something we don't control. We try to work hard to resolve matters as fast as possible but we are a small team working to keep up with orders and support. We want to do better and provide better and show all our customers that we value them and continually try to evolve our business to be better through experiences and mistakes we learn from.
We hope as this system grows and customers see their preorders more on time, you will all become more confident in our services. To the many customers who have been happy and have had no issues, we thank you for your continued support.
To the customers who have faced issues or are still facing issues. Rest assured we are working hard to help you and resolve all issues, you're not being left in the dark. We take you all seriously and we're working hard to get through all of you and make your experience better. Please bear with us.
