26/05/2026
Job Title: Customer Service & Front Desk Assistant (Phone & Gadget Repair)
About Us
We are a fast-growing tech repair business dedicated to saving our community’s devices. From cracked screens and battery swaps to complex hardware diagnostics, we pride ourselves on high-quality workmanship, fast turnaround times, and exceptional customer service. We treat every device like it's our own, and we're looking for a friendly, organized front-of-house champion to join our team.
Job Description
As the Customer Service Assistant, you are the face of our business. You will be the first point of contact for customers walking through our doors or calling with tech emergencies. Your main role is to bridge the gap between our customers and our repair technicians—translating tech issues into clear, reassuring solutions.
This is a dynamic role perfect for someone who loves interacting with people, possesses great organizational skills, and has a keen interest in consumer technology.
Key Responsibilities
Customer Reception: Greet walk-in customers warmly, log their devices into our repair tracking system, and provide clear initial assessments and accurate time estimates.
Inbound Enquiries: Answer phone calls, respond to emails, and manage social media messages regarding repair quotes, parts availability, and order updates.
Tech Translation: Listen to customer issues (e.g., "my phone won't charge" or "the touch screen is glitching"), document the symptoms accurately for our technicians, and explain the eventual repair solutions back to the customer without dense tech jargon.
Queue & Parts Management: Keep track of ongoing repairs, notify customers immediately when their devices are ready for pickup, and assist with checking in delivered parts and inventory stock.
Point of Sale (POS): Handle cash and card transactions, issue invoices, and process completed repairs securely.
What We Are Looking For
Outstanding Communication: You are patient, empathetic, and excellent at de-escalating stressed customers who have just broken their essential devices.
Organization Skills: Ability to multitask in a fast-paced environment while maintaining meticulous attention to detail (ensuring the right customer always gets the right device back!).
Tech Literacy: Comfortable using basic point-of-sale software and repair management databases. A general familiarity with smartphones (iOS/Android), tablets, and modern electronics is highly regarded.
Reliability & Trustworthiness: You will be handling high-value personal property daily; integrity and professionalism are absolute musts.
Previous experience in retail, hospitality, or cellular sales is a major plus, but a great attitude and willingness to learn are what matter most.
What We Offer
Competitive hourly wage based on experience.
A supportive, hands-on team environment where your ideas matter.
Opportunities to learn about the tech repair industry and grow your technical knowledge.
Employee discounts on repairs and accessories.
How to Apply
If you love tech and enjoy helping people, we’d love to hear from you! Please submit your resume along with a brief cover letter explaining why you’re the perfect fit for this role.
