Melbourne Picture Framing

26/05/2026

New EFTPOS scam! Warning for business owners....

We have discovered today that we have been scammed through taking a EFTPOS payment, despite being very careful and wary about these deceptions over the last 20 years.
I thought I should warn other business owners of what to be wary of.
A new "customer" phoned us in January and explained that they wanted to prepay for some framing, and that one of their colleagues would come into our shop to finalize the details in the next couple of weeks. We told them the price and they paid over the phone with a credit card. All good so far. Sounded like a local lady- not from a foreign call center...
Then a little while later, she phoned back and explained that she "had used the wrong credit card" to pay for it, and could she use the "company" card to pay? Ok., these things can happen. She asked for me to refund the initial purchase and process the payment on the new card. Seemed fair enough, so I did that.

The "colleague" who was supposed to come in to finalize the order never came. That's strange, I thought, but not the end of the world as we had received payment up front.

Then, 2 months after the initial contact and payment, and with no contact from the "customer", I saw on our bank account that the money had been credited back to their credit card. I checked with our bank about it and they said the card holder had disputed the transaction and when that happens with an over-the-phone payment, the card holder always gets the money refunded from the business.
That's ok, I thought, we haven't made the frames she ordered, so no big deal.

Then, yesterday, 4 months after the initial transaction, I see on my business bank account that I have paid the full amount AGAIN! ($800) as a refund to the card holder.
After about 2 hours on the phone to my EFTPOS bank, jumping through all the ridiculous I.D. questions, being transferred many times, being on hold for ever... I am finally told that I have been scammed, and there is no way to recover the stolen funds.

Lesson learnt: Taking payments over the phone is very risky- If the card holder disputes any transaction, for any reason, they will be refunded and the business pays- No matter what. Also, it is even riskier if the "customer" says they have used the wrong card, and can you refund that one and process another? This means that the first card was stolen and the real owner will ask for a refund, then the thief will use another one and get a refund on that as well, which they will receive the funds from.

Some people will know of this scam already and say I was stupid for falling for it, but I am actually extremely aware of many scams and dodged the bullet many times, but never encounted this particularly sophisticated and complex one, and hope by telling this story it could prevent someone else falling for it.

30/07/2022

We are hiring!

MPF is currently looking for an enthusiastic person to join our framing studio team.
All employees at the business benefit from generous wages, as well as profit sharing and excellent work conditions.

The role requires commitment to maintain the high standards of work, and exceptional customer service that this business is renowned for, to maintain our position as an industry-leading picture framing entity.

The ideal candidate will have an interest or education in painting/ photography/ graphic design and be tech savvy. They must be reliable, honest, show initiative and attention to detail and present well. A candidate living within a reasonable commuting distance of the studio is preferred. Availability for full-time employment required.

Picture framing and/ or customer service experience is NOT necessary, but is preferred. Applicants will be given full training where needed.

The role covers several areas, including:

Helping to manage the day to day running of the business
Consultations and quoting for all size framing jobs
Maintaining very high standards of work and customer service
Designing, building and finishing custom picture frames
Stock control and ordering
Social media and website maintenance and updates
Ensuring shop and work area cleanliness
Ensuring safe work environment for staff and customers.



The ideal applicant will be confident and able to learn and undertake the following skills:

-Conducting consultations with customers, in person, on the phone or via email.

-Operating picture framing equipment including cutting and joining machines, power tools and hand tools. The position is very hands on, and you will be operating equipment which requires you to follow strict safety guidelines.

-Managing their time to efficiently complete the tasks at hand.

The role requires 4 - 5 days per week, 10am until 6pm. There is also the possibility of working a 4.5hr day on Saturdays at 150% of the normal hourly rate. Immediate start is preferred.

Please apply through SEEK:

We are a well established (16 years), and ever-expanding picture framing company located in inner Melbourne.We are looking for an enthusiastic person to join our small team (3 employees).

21/02/2021

We have a casual position available as a picture framing trades person. This involves mostly cutting and joining mouldings to make frames, cutting glass and perspex, and finishing frames to our very high standard. You must have experience in some sort of trade or workshop industry, but not necessarily picture framing.
To see full details of the position and apply, please go to our ad on SEEK.
DO NOT APPLY ON FACEBOOK. Thanks.
https://www.seek.com.au/job/51586218?type=standard =81dd2b64-1f14-4ec5-80f3-3607d115fb3e

13/01/2019

Look who is back on the tools after a 5 months sojourn in Europe...! Paul is back for 2 months only, so if you are one of the many fans of his incredible framing skills, get in quick to have him transform your artwork. See you soon!

15/06/2018

We're open today from 10:30 until 3 pm. Grab that artwork and print you've been meaning to frame for years, and bring it in so we can make it look fantastic!

25/11/2017

It's that time of year again... And thinking of presents can be super stressful. 🤔 A great idea for anyone is a personalised framed artwork or family portrait.
We're on track for our busiest Christmas period ever, so come and see us SOON and we will create a beautiful, unique frame for you to give this year. They will love you for it!

23/11/2017

After framing, literally, 20,000+ artworks and objects over the last 12 years, you can sometimes mistakenly assume, "I've seen it all..."
But that is not true- Today we framed the most macabre object ever- A homemade shank which was used to ACTUALLY MURDER SOMEONE in the early sixties!
Good grief! What next?

30/09/2017

Onya Richmond! Fantastic season with an incredible finish! I have the feeling we are going to be framing a ton of Tigers memorabilia in the next week...

07/07/2017

The wonderful Kirsten van Dynamiet proudly displaying a huge, tattered, but amazing, WWII Union Jack flag we finished framing yesterday.
We framed it with a double, raw Tassie Oak box frame, museum quality Plexiglass and museum matboards. Even though this flag was on its last legs, it will now last for another 70 years at least, if not 170!

19/06/2017

Seeking an enthusiastic person with fine arts/ photography/ graphic design training or passion, to learn the art of picture framing.