06/10/2026
DINKI DI RETURNS & REFUNDS
We want our returns policy to be clear and fair.
1. PROOF OF PURCHASE
Proof of purchase is required for all returns, exchanges and refunds.
It must show that the item was purchased from Dinki Di.
NO PROOF OF PURCHASE = NO RETURN, EXCHANGE OR REFUND.
2. CHANGE OF MIND
Change of mind includes:
• No longer wanting the item
• Buying the wrong size, colour or style
• The item not suiting you or your home
• Buying too many or no longer needing it
• Finding it cheaper elsewhere
• Receiving or purchasing a duplicate
• Simply not liking it
Australian Consumer Law does not require businesses to offer refunds or exchanges for change of mind.
At Dinki Di, we offer an exchange only for change of mind.
WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND.
Exchange conditions
The item must:
• Be unused and in original condition
• Be suitable for resale
• Include original packaging, tags and accessories
• Have clear proof of purchase
• Not be excluded from change-of-mind returns
We may refuse an exchange if the item has been used, damaged, altered, opened in a way that affects resale, is incomplete or cannot reasonably be resold.
3. SPECIAL RETURN ARRANGEMENTS
If you ask before purchasing whether an item can be returned for a specific reason, any agreed arrangement must be confirmed at the time of purchase.
Conditions may include:
• A specific return period
• Proof of purchase
• The item remaining unused and in original condition
• The item being suitable for resale
Unless agreed otherwise, special arrangements do not guarantee a refund. Our normal exchange-only change-of-mind policy still applies.
4. ITEMS EXCLUDED FROM CHANGE-OF-MIND RETURNS
Some items cannot be exchanged for hygiene, safety or resale reasons, including:
• Hygiene products
• Hair accessories
• Bedding
• Pillows
• Other items that cannot reasonably be resold once opened or used
5. FAULTY, DAMAGED OR NOT AS DESCRIBED
This is not a change-of-mind return.
If an item is faulty, damaged, unsafe, not of acceptable quality or not as described, your rights under Australian Consumer Law apply.
Depending on the circumstances, you may be entitled to a repair, replacement or refund.
We may need to inspect the item first.
Proof of purchase is still required to confirm it was purchased from Dinki Di.
These rules help us manage returns consistently while protecting product quality and safety.
Our change-of-mind policy does not affect your rights under Australian Consumer Law.
Please keep your receipt or other proof of purchase.
NO PROOF OF PURCHASE = NO RETURN, EXCHANGE OR REFUND.
Thank you for supporting a local independent business. ❤️
Dinki Di