08/07/2026
⚠️UPDATE (1:40pm, Thurs 9th July): A solution has been implemented that has addressed the impact of the secondary Triple Zero issue.
Backup systems and the welfare check process remain in place, however no welfare checks have needed completion since the solution was implemented.
Thank you so much for your patience as the team have worked through this.
⚠️UPDATE (11:00am, Thurs 9th July): Overnight a secondary issue was identified impacting some calls including Triple Zero. Teams have been working through the night and have been reducing the number of times it’s happening by 90%. If you experience any issues calling Triple Zero, please immediately retry your call as there has been good success of calls connecting on retry.
The welfare checks process remains in place where a call does not connect successfully. For more details visit: https://www.telstra.com.au/.../some-mobile-calls-and-data.. Teams are working urgently to fix it completely and we’ll update you here when there is more progress to share.
⚠️UPDATE (5:45pm, Weds 8th July): Today’s issue affecting mobile calls and data services has now been fixed. If your device still isn’t connecting properly, please try restarting it.
We’re really sorry. It’s not lost on us how difficult and frustrating today would’ve been for every person and business that rely on us to stay connected.
Over the next few days, please be careful of unexpected calls claiming to be from Telstra. We’re aware scammers may try to use today’s outage to target customers by offering discounts or asking you to confirm personal details. If something doesn’t feel right, hang up and contact us directly through the My Telstra app or our official channels.
Again, thanks for bearing with us as we worked to get things sorted.
⚠️UPDATE (1:00PM, Weds 8th July): We continue to make good progress restoring services. If you are still experiencing issues, we recommend restarting your phone rather than just switching on airplane mode.
We will share another update once all services are back online.
⚠️UPDATE (9:45AM, Weds 8th July): We've made good progress restoring services, with around 90% of calls and data now flowing successfully across the Telstra network. Teams are working as quickly as possible to restore remaining services and get all customers back online.
We know how much our customers rely on the network and understand just how much of a disruption this is to your day. For that we're so sorry. We'll share further updates until all is resolved.
At Telstra we recognise and acknowledge the existing, original, and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands, waterways, and sky country across the Australian continent. We pay our respects to their Elders past and present. We commit to working together to b...
