Everyday Mobile from Woolworths

10/07/2026

Final Update (11:30am AEST, 10 July 2026): Major Mobile Network Outage Resolved

The mobile network outage has been fully resolved, and mobile services are operating normally.

Customers can now make and receive voice calls, send and receive SMS and MMS, use mobile data services, and contact Triple Zero (000) as normal.

If you're still experiencing connectivity issues, please restart your device. If you continue to experience issues after restarting, please contact our support team via online chat.

For more information, visit: https://mobile.everyday.com.au/major-outages-procedures

Thank you for your patience while we worked to resolve this issue.

See our robust plan in place to manage major outages and keep you informed every step of the way.

09/07/2026

Update: Network Services Restored

As of 7:25pm on 9 July, the mobile network outage and subsequent call connection issues have been fully resolved, and all services are operating normally. For further details and support, please visit

See our robust plan in place to manage major outages and keep you informed every step of the way.

08/07/2026

Although yesterday’s (8th July) Major Network outage has largely been restored, a secondary issue is affecting some calls, including Triple Zero (000).

If a 000 call fails, your phone may automatically switch to another available mobile network (this can take up to 90 seconds). If possible, you can also use another phone to make the call. We're working urgently to resolve this issue, and any failed 000 calls detected will receive a welfare check.

Everyday Mobile Account Services including My Account, the mobile app, 2FA SMS, recharges, add-ons, activations, transfers, SIM changes and others are now available and operating as normal.

To speak with our Customer Care team, visit https://mobile.everyday.com.au/support/chat or call 1300 101 234 / Option 4.

For more information, please visit: https://mobile.everyday.com.au/major-outages-procedures

See our robust plan in place to manage major outages and keep you informed every step of the way.

08/07/2026

Update: Major network outage

Mobile network services (calls, SMS and data) are now approximately 90% restored. Some Everyday Mobile account services, including the app, recharges and 2FA SMS, remain temporarily unavailable while restoration work continues.

For more information, please visit: https://mobile.everyday.com.au/major-outages-procedures

Thank you for your continued patience.

See our robust plan in place to manage major outages and keep you informed every step of the way.

08/07/2026

Update: Major network outage

Mobile network services (calls, SMS and data) are now approximately 90% restored. Some Everyday Mobile account services, including the app, recharges and 2FA SMS, remain temporarily unavailable while restoration work continues.

For more information, please visit: https://mobile.everyday.com.au/major-outages-procedures

To speak with our Customer Care team, visit https://mobile.everyday.com.au/support/chat or call 1300 101 234 / Option 4.

Thank you for your continued patience.

For more information, please visit: https://mobile.everyday.com.au/major-outages-procedures

08/07/2026

For more information, please visit: https://mobile.everyday.com.au/major-outages-procedures

16/03/2026

Supporting our community. 📞✨ We know how important it is to hear a familiar voice. To help our customers stay connected, Everyday Mobile is offering toll-free calls from Australia to selected destinations in the Middle East until further notice.

Included destinations: Bahrain, Iran, Israel, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, and the UAE.

📍 Need more info? Check the full details at https://mobile.everyday.com.au/notifications

Please note: Connection may be affected by local infrastructure issues in the region.

20/11/2025

🚨Impact to Emergency Call Service Triple Zero (000) for some older devices.

It has been identified that a number of older mobile devices or those without the latest software may not be able to reliably call Triple Zero (000) in an emergency. Your ability to connect to emergency services is our highest priority, and we urge you to check your device immediately.
Depending on your device, you may need a simple software update or the device may need to be replaced to ensure reliable service.

Please check the links below to see if your device is impacted:
1. Phones needing replacement (includes device checker): View the device replacement page for full details: https://mobile.everyday.com.au/emergency-call-service-samsung-phones-need-replacing

2. Handsets requiring a software update: View the software update page for full details: https://mobile.everyday.com.au/emergency-call-service-update-your-handset

Your safety is paramount.

Please note that we have attempted to directly contact (e.g. via email, SMS and phone calls) customers who we think may be impacted by this issue, but we encourage all customers to review this vital information today.

The Everyday Mobile Team

Send a message to learn more