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What are the 'Delivery Timelines'? Pyechibd is always devoted to getting your orders delivered by committed delivery time on the product page. As per convenience, customers can find out delivery timelines in many ways. Let’s have a closer look at our simple ways to find out when your products will be delivered-
1. From Product Page
If customers are planning to purchase any product, they can simply find the delivery timeline from the product page. However, the customers’ location/area must be given in the account. To find the delivery timeline from the delivery detail page, please follow the steps given below-
2. From the Website
Step 1 - Login to your PEYECHIBD Account >Account > My Orders
Step 2 - Click on Manage
Step 3 - You can check the delivery timeline
How to buy:
How to place an order on "PEYECHIBD"? Placing an order in PEYECHIBD is like "Piece of Cake". Just follow few simple steps mentioned below:
Find your desired product from our PEYECHIBD website or App. From the product page click on "Buy Now" if you just want a single product to order
Click on "Add to Cart" if you want to add more products to the cart. After adding all of your desired products in Cart > Go to the cart > select the products you want to order. Click on the “Proceed to Checkout” button
Choose your preferred delivery method (Home Delivery/Collection Point) & use coupon voucher code if you have any. To proceed for payment, click on the “Proceed to Pay” button > Select a payment option before clicking the "Confirm order". After confirming the order and completing the payment, you will get a confirmation notification from the App and by SMS/email to let you know that the order is successfully placed. How to Return a Product
Sign in to your PEYECIBD Account, and select My Orders. Select the order you wish to return and click on the Manage Order button. Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form. Pack your return package securely, with the product in the original and undamaged manufacturer's packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package. Head to your nearest drop-off point or wait for collection by our pick-up service. While handing over your package to the Drop-Off station/ Pickup Agent, please collect the PEYECIBD Return Acknowledgment paper and reserve it for future reference. Make sure you have written your order number and return tracking number on your package at the time of drop-off. You can view your return tracking number as soon as you have filled out the Online Return Form and logged your return request. Returns Policy
If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the PEYECHIBD app or website. The return request must be raised within 14 days for PEYECHIBDMall items, or within 7 days for non-PEYECIBDMall items from the date of delivery. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under the seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information. Valid reasons to return an item
The delivered product is damaged (i.e., physically destroyed or broken) / defective (e.g., unable to switch on)
The delivered product is incomplete (i.e., has missing items and/or accessories)
The delivered product is incorrect (i.e., wrong product/size/color, fake item, or expired)
The delivered product does not match the product description or picture (i.e., product not as advertised)
The delivered product does not fit. (i.e., size is unsuitable)
Issuance of Refunds
1. The processing time of your refund depends on the type of refund and the payment method you used.
2. The refund period/process starts when PEYECHIBD has processed your refund according to your refund type.
3. The refund amount covers the item price and shipping fee for your returned product. Refund Types
PEYECHIBD will process your refund according to the following refund types
Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy. Refunds from canceled orders - Refund is automatically triggered once cancelation is successfully processed. Refunds from failed deliveries - The refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled. Conditions for Returns
The product must be unused, unworn, unwashed, and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered unworn. The product must include the original tags, user manuals, warranty cards, freebies, invoices, and accessories. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in PEYECHIBD packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging/box. NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process. While handing over your package to the Drop-Off station/ Pickup Agent, please collect the PEYECHIBD Return Acknowledgment paper and reserve it for future reference. If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund. Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given. Can't find the answer you are looking for? PEYECHI CARE, your friendly automated chat assistant is here to assist you 24 hours a day. Live Chat is available every day from 9:00 AM – 6:00 PM
Terms and Conditions
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