05/01/2026
A quick, honest update from our team — and we promise it's actually good news. 🙌
Over the past year, cross-border shipping got complicated for a lot of Canadian businesses. When de minimis rules changed, customs systems got flooded overnight, and some of our U.S. shipments ended up getting hit with fees they were never supposed to have.
We're not going to pretend that was fun. It wasn't. But here's what we did about it:
✅ We identified the problem
✅ We disputed every incorrect charge directly with our carriers
✅ We switched to FedEx and restructured our entire shipping process to make sure it never happens again
As of January 2026 — it's fully resolved.
What this means for you: no surprise charges, no hidden fees, and complete cost transparency every time you place an order. Our products are USMCA-covered, which means no tariffs on U.S.-bound shipments. Full stop.
The only new item on your invoice is a small customs brokerage fee ($13–$30 USD, already included in shipping). That's it.
We know trust is earned, not announced. So instead of just telling you "everything's fine," we wanted to show you exactly what happened and what we fixed.
Questions? Drop them in the comments or send us a message — we read everything. 💬
— Miles & the Crystal Sensations team