08/05/2026
Let's clear up some common misconceptions in Ontario convenience retail! 📋
Operating an independent convenience store requires strict adherence to provincial retail standards. From age-restricted products to sales hours, staying informed protects store operations and maintains community trust.
Here is the truth behind common customer misconceptions:
❌ MYTH: 24-hour stores can sell alcohol anytime.
✅ FACT: Under AGCO regulations, alcohol sales in Ontario convenience stores are strictly limited to 7:00 AM to 11:00 PM, regardless of total store operating hours.
❌ MYTH: Showing a photo of an ID on a phone screen is valid.
✅ FACT: Retailers are legally required to verify original, physical, government-issued photo ID. Digital photos or screenshots do not meet compliance standards.
✔️ TRUE: The legal age for lottery tickets is 18+.
✅ In Ontario, lottery products are legal at 18+, while to***co, vapes, and alcohol carry a strict 19+ age requirement.
Ensuring your retail team remains fully certified on age-verification procedures protects your business license and maintains operational excellence.
👉 Access certified age-verification training for your staff: ontariocstores.ca/age-verification/