06/02/2026
**Update on our Return policy.***
A few reasons for this…
Due to the bad economy and the recession, we are entering, we have seen an increase in people trying to sell anything to the store.
Literally , Anything…. from the clothes they’re wearing to household items to toys and electronics. Even eye glasses or shoes on their feet and a whole bunch of other things.  It’s getting bad out there.
 Additionally Thamesville Surplus has  seen an increase of people trying to return stuff to Thamesville Surplus bought at other stores or picked out of dumpsters.  There is about 8 other stores in the area selling similar product to me Costco returns, etc.. (we are ALWAYS the best price)
I have had people try to return stuff with stickers on it directly from a Ridgetown stores or Chatham stores or even from a Wallaceburg store. The best was a DVD player that was bought from Jerry the former owner 6 years ago.
As far as I know most liquidation/surplus stores don’t do returns.
I’ve had people threatened me with Legal action for a $15 item  because they were upset at me. I wouldn’t do a return for them because clearly they didn’t buy it from Thamesville Surplus or they threatened to slander the stores name online when they didn’t purchase the item at my store.
People have known for a long time that I take care of my customer. I have been very generous with returns for five years. Due to the recent scams going on I’ve had to  adjust how we handle returns going forward.  John has the final decision. The girls cannot do returns.
Again, we’re always the best price here at Thamesville Surplus. If you find it cheaper somewhere bring me a video of the item on the shelf at the store or bring a copy of their flyer. And I will beat it by at least 10%. Sometimes I do as much as 20%…. Excludes the Costco convenience buys.
Thank you for your understanding and supporting Thamesville Surplus and my family.