06/09/2026
LONG OVERDUE UPDATE ON ALL
Sorry for everyone wating for either their orders still and/or for any email replies.
Long story short - I got extremely overwhelmed during adn after the Spring sale.
I am a one person operation and I am beyond my capacity.
On top of that, I had to get a job in April because the store was not generating enough income we could live from and all savings got consumed.
To my misfortune the job had an unforseeable insane amount of overtime I had to do. From a planned 30h work week to a 40h agreed week to a final 60h week was just to much, besides handling regular life responsibilites AND the store.
Thats the main reason why everthing is or has been so slow and also in communication. Luckily I finally managed to leave the job and will be able to put my focus on Desk-Ops 100% again since 1st of September.
I have an unfathomable amount of emails I am working through while parallel working on getting orders done ASAP. I can't reply them fast enough as they come in. Again, its just me, I am doing all by myself, I am reply the emails by myself and want to give each email the attention it deserves...
I decided to pause any new orders to focus 100% on existing orders - its a hard decision as again I will lose revenue we use to pay the bills, but I can not currently with a good concious accept new orders while a lot of people are still waiting for theirs...Its the only right responsible thing to do in my view.
Same goes with refunds - if you want a refund on your existing order, write me here or via discord https://discordapp.com/users/230750366365515776/ - thats currently the fastes way as I churn through the emails.
How its is or has been going on with Desk-Ops is not the way I run or want to run the store. High quality production with proper QC, good customer communication are the backbone and my request to myself + the customer communication and satisfaction is currently a s**t show... I know that.
Thanks everyone for putting your trust in me and my products and thanks for everyon being so patient - I do not take it for granted at all.