PAYMENTS & RETURNS
Due to the unprecedented conditions we are all facing and the extraordinary increase in online orders and curfew regulations, we are unable to process orders within our usual delivery time. We are working hard to reply to your inquiries and to get your orders delivered to you as quickly as possible. We are also taking strict hygiene measures to make our deliveries arrive safely
to you
TERMS & CONDITIONS UPDATE:
Orders usually take from 2 to 6 working days within Cairo but it may take more time if the items aren’t available in the nearest branch. Due to the increasing demand on some products, we may receive many orders on some items from different channels (in stores, through the website and social media), sometimes the requested item became out of stock, and in this case we offer our client alternatives or immediate refund. With all the respect and care to our customers, please note that our employees and managers work beyond their capacity in an unprecedented time to answer your inquiries & orders. Therefore, we would like to inform you that it is totally unacceptable to offend or insult anyone of them, whatever the reason is
Exchange and refund can be done only in stores within 14 days with the receipt and the product must be in its original condition. Pools, inflatables, hair brushes, puzzles, bottles, pumps, clothes, accessories and any other hygienic products cannot be exchanged or refunded after opening the box. Refund will be made in the form of the original payment method. Gifts can only be exchanged with the gift receipt
PAYMENT:
Kido Planet accepts a variety of secure and trusted payment methods that vary depending on your preferred Choice. The standard available methods for your orders on easytoyseg.com are Cash On Delivery (COD) . Kidoplaneteg.com guarantees your shopping experience to be totally secured, so that you never have to worry about your financial information safety. All payments are in Egyptian Pounds, for credit cards denominated in any currency other than Egyptian pounds, your bank or Credit Card Company may charge foreign conversion fees and Kido planet is not responsible for those fees. RETURNS
Kido Planet will not accept returns if the item purchased was damaged, used or if the item packing is damaged or torn or if anything is missing from package or if not in the original status. Kido Planet will offer No refund for Delivery service. Kido Planet will accept returns matching the above conditions within 14 days of purchase date
Kido Planet will only return an item Purchased from our store when matching the above conditions, only and only if the buyer present the payment receipt or receiving receipt that proves the item was bought from our store
You’ll need to take reasonable care of the products until they’re returned or collected by us
CANCELING AN ORDER
If you decide to cancel your order, please note that this will be done before the order is shipped or delivered to the shipping company. If you decide to cancel your order after it was delivered to shipping company or after it was shipped, please note that You’ll be responsible for the cost of returning the products (including any additional items sent with your product any free gifts or giveaways from Kido Planet). Refunds will be done only through the Original Mode of Payment.
