02/06/2026
Apparently I shop at a lot š¤£
It goes to show that the little things matterā¦.
Today I received this lovely surprise from as a Thankyou .
In a š of automation , a simple gesture and a handwritten note can still make someone smile.
Customer experience matters, and itās a reminder of the kind of feeling I hope to create with Joi Jewels .
Thank you M & S. People may forget what you sold them, but they will never forget how you made them feel.
