Retail Maxim - Mystery Shopping

Retail Maxim - Mystery Shopping We are one of the UK’s leading providers of Mystery Shopping & Customer Satisfaction Research. Helping to develop your customer service and experience...

Founded by Donald Marshall in 1993, Retail Maxim was established to provide a specialist ‘Mystery Shopping’ service to retailers, offering managers and owners an insight into their overall business performance when dealing with customers and the general public. Since this time, the company has grown massively in both experience and quality, offering a package of activities including, Mystery Shopp

ing (and Video Mystery Shopping), Exit Surveys, Online & Telephone Satisfaction Surveys, Audits and Training. All of our services centre on the monitoring and development of customer service for companies across the UK. We operate to help improve customer service by offering fair and simplistic solutions, not to criticise it.

13/04/2022

Good afternoon shoppers!

We have a handful of visits which need doing Thursday, Friday or Saturday this week in the following locations:

Garden Centre, Wrexham LL14 – Enquiry only visit but must be done on Saturday.

Retail store, Shiremoor NE26 – Enquiry only visit.

Retail store Newquay TR7 and St. Ives TR26 – T-shirt enquiry, with purchase which you keep and are reimbursed for.

Please contact us on [email protected] or call us on 01543 496900 if you can help.

08/04/2022

Good afternoon all,

We've got a few simple enquiry visits to libraries in the following areas:

Devon - EX9, EX13, EX22, EX24, EX31 and EX39

Tavistock - PL19

Yelverton - PL20

Bovey Tracey - TQ13

Dartmouth - TQ6

If you can help, please call 01543 496900 or email [email protected]
Thanks 😊

29/03/2022

Good morning all!

We've got a few assignments left for March if you are available this week in the below areas:

Shoe shops - Lakeside RM20, Leeds LS1, Bristol BS34, Gloucester GL1, Jersey JE4, Guildford GU1

Department Stores - NE1, BN1 and W12

Sports Shop - Reigate - RH2

Convenience Store - Coleford GL16

Outdoor Clothing stores - IV1 and WA16

If you can help with any of the above, please call 01543 496900 or email [email protected]

Thank you ☺️

24/03/2022

Good afternoon all,

I can see that we have been left a few messages but unfortunately, Facebook does not let us view them, which is very frustrating.

If you need to contact us, please either call on 01543 496900 or email us at [email protected] and we can call you back.

Thanks.

22/03/2022

EDIT- Thank you for responding, we have booked he assignment now.

Good morning all,

Is anyone heading up to the Westfield Shopping Centre, Stratford today (22nd) between 4-6 or tomorrow (23rd) between 12-2 or 4-6?

If so, we have a really simple assignment to ask for a gift. There may be a purchase, depending on the service and you may be able to keep the purchase and be reimbursed as long as the visit has been done correctly.

If you can help, please contact us on 01543 496900 or email [email protected] Thank you 😊

Knowing how customers feel about your brand, products and services can help you to make changes to improve customer expe...
10/03/2022

Knowing how customers feel about your brand, products and services can help you to make changes to improve customer experience, retain existing customers, and on-board new ones. Given the importance of gaining customer satisfaction feedback and the fact that online based survey design and ex*****on can be challenging, we have put together a few top tips below:

1) Keep an online survey short: We can’t stress this one enough! The key here is to ask the right questions, not more questions!

2) Be mobile friendly: It’s really important to ensure that an online based survey can be completed on any device or platform, no matter what size screen it has.

3) Make the survey ‘On Brand’: It’s important that the survey ‘look and feel’ fits with a company’s image. This might include logos, fonts as well as the tone and language used etc.

4) Balance the question types: Multiple choice or rated questions are great for customer satisfaction surveys having a space for a respondent to provide additional comments can yield rich data that will help you identify areas of opportunity, as well as specific comments about their experience.

At Retail Maxim we offer a range of CX measurement & development services that can help our clients improve their service offering, including CSAT surveys.

Please email [email protected] for more information.

04/03/2022

Like most of the world, here at Retail Maxim, we are deeply shocked and saddened by the war unfolding in Ukraine. Our thoughts and prayers go out to the people of Ukraine whose lives have been transformed so horrifically in the last week or so. We sincerely hope for a peaceful end to this conflict.

Good morning,We've got plenty of mystery shopping assignments along with exit survey work in all areas for March.If you ...
23/02/2022

Good morning,

We've got plenty of mystery shopping assignments along with exit survey work in all areas for March.

If you have not already signed up to join us please visit our website and complete the application form. 😊😊

www.retail-maxim.co.uk

Mystery Shopping Company offering an insight into retail business performance. Mystery Shopping Services and Jobs across the UK from Retail Maxim, the Mystery Shopping Company

21/02/2022

Good afternoon all!

We've got some age related assignments which need doing Monday-Friday between 9 am - 3 pm. Ideally we need shoppers 25 and under and you would need to have photo ID, as you will be challenged when you make a purchase.

If you are in the following areas and can help, please call 01543 496900 or email [email protected]

Pontypridd CF37, Nuneaton CV10, Glasgow G4, Leeds LS12, Gateshead NE11, Corby NN17, Stockport SK4, Southampton SO30 and Watford WD24

Thank you!

16/02/2022

Good morning!

Calling all Bristol shoppers!

We have some face to face and telephone assignments for people living in/around Bristol.

If you can help or would just like some more information, please either call us on 01543 496900 or email [email protected]

Thanks 😊

27/01/2022

Good afternoon,

We have a few January beauty assignments left. You would be asking for an exfoliating product and depending on the service there could be a purchase. You would return any purchase for a full refund.

If you are any of the following areas and can help, please get in touch.

AL2, BS8, BS34, BT9, CB2, CH1, GU27, HP9,KT1, KT1, KT13, LE16, M2, N10, NW3, SK9, SL7, SN8, SO23, SW6, TN1 and TN13

01543 496900 or [email protected]

24/01/2022

Good afternoon shoppers!

We've just got a few January assignments left so if you're in or around the following areas please get in touch on 01543 496900 or [email protected]

Aylesbury, Basingstoke, Bath, Batley, Bristol, Cambridge, Carmarthen, Chester, Godalming, Haslemere, Kingsbridge, London, Manchester, Pontyclun, Portsmouth, Skipton, Southampton, Tunbridge Wells, Wilmslow, Wi******er and York

Thanks!

Address

Burntwood
WS73GF

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+441543496900

Alerts

Be the first to know and let us send you an email when Retail Maxim - Mystery Shopping posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Retail Maxim - Mystery Shopping:

Shortcuts

Share