09/11/2026
A single mum of two children with additional needs has got in touch with our Andover store to thank delivery driver Paul for being so friendly and helpful when he dropped off her shopping.
She said: "Deliveries aren’t always as straightforward as they may seem, but he was incredibly kind, patient and helpful from the moment he arrived. My son was very interested in the delivery and proceeded to ask him what felt like a million questions, but the driver spoke to him with such care and respect. He never once made him feel like he was being a nuisance or that we were holding him up. Nothing seemed too much trouble for him, and that genuinely meant a lot to me.
"He deserves to be recognised for the way he represents Asda – kind, caring, patient and genuinely helpful. What a guy. He absolutely deserves to know what a difference his kindness made to our day.
Paul said: "The comments from the lady were lovely, but I was just being me. The people I deliver to are just great and I'll always have a chat and help whenever I can."
He's been nominated for an Asda service superstar award for his excellent customer service, with online manager Adam saying: "We're really proud of the service he always gives to our customers. He's fantastic with customers and the kids. He's always got a lot of energy and everything he does is with a smile. We get lots of great feedback about him from customers."
