Always Daydream

Policies and Terms and Conditions By making a purchase from Always Daydream you are agreeing to the below terms and conditions. Products All items sold by Always Daydream are my own design, unless stated otherwise. I do not give permission for my designs to be reproduced and sold under any circumstance. Any patterns sold by Always Daydream are for personal use only, and not for resale. The finished product must also not be sold. Prices The price of products will be specified on each individual item. This is subject to change, and may increase or decrease depending on the cost of materials, or time required to make the item. Please also note that any glitches, typos or errors in price are not required to be honoured. If an error has been made I will contact you to correct the price. Ordering You can order directly from my Etsy page https://www.etsy.com/uk/shop/AlwaysDaydreamUK Alternatively, you can message me on Facebook with your order and email address. I will then send you a PayPal invoice. Payment Your order will not be made or dispatched until full payment is received. I accept payment via Etsy payment channels and PayPal. Delivery and timescale All orders will be sent Royal Mail signed for, to ensure that they arrive safely. You will have the option to select whether this is via first or second class service. This postage will be charged in addition to the cost of the items ordered, unless stated otherwise. You will be notified when your package is on the way, and I will also retain proof of postage. I use recycled packaging material where possible. As most of my items are made to order, the time needed to fulfil an order will vary for each. I will advise on an individual basis of the expected time frame, however it should never exceed 1-4 weeks. Returns and cancellation I am happy to accept returns within 28 days of receipt. unfortunately I cannot accept the return of customised pieces, unless there is a problem with the product. If you do wish to return an item, the product must be in condition in which it was received. You will be responsible for any postage cost incurred in returning the item. A refund will be issued within 48 hours of receipt of the return. I also accept cancellation of orders within 24 hours of the order being made. Customer satisfaction is very important to me, and if you are not happy with an order for any reason, please contact me and I will do my best to resolve it. Contact: Alexandra Twynham [email protected] Privacy policy This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com, Facebook.com or their related sites and services. Information I Collect To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example, for a customised order), if you contact me directly. Why I Need Your Information and How I Use It I collect, use, and share your information, in order to: - Provide my services. I use your information to fulfil your order, to settle disputes, or to provide customer support. -Comply with a legal obligation, court order or in connection with a legal claim (such as retaining information about your purchases if required by tax law) -Provide and improve my services, and to comply with the Etsy Seller Policy and Terms of Use. Information Sharing and Disclosure Information about my customers is important to my business. I will only share your personal information in the following circumstances: -I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use. -I share your information with certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. -Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. -I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. Data Retention I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years. Transfers of Personal Information Outside the EU I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: -Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. -Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Excluding exceptional circumstances (like where I am required to store data for legal reasons) I will delete your personal information upon request. -Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. -Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. How to Contact Me For purposes of EU data protection law, I, Alexandra Twynham, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected]. Alternatively, you may mail me at: Alexandra Twynham, 295 Princethorpe Way, Coventry CV3 2QA United Kingdom

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