Privacy Statement:
GDPR
Information I Collect:
To Fulfil your order, you must provide me with certain information. this will include your name, delivery address, payment information (PayPal or Etsy payments), and the details of the product you are ordering. Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
As needed to my services, such as when I use your details to fulfil your order, to settle disputes or to provide customer support. When you have provided your affirmative consent, which you can of course revoke at any time, such as signing up for a newsletter. If necessary to comply with a legal obligation, court order or in connection with a legal claim, such as retaining information about your purchase for tax purposes. As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services and in my legitimate interest to improve my services.
2) Compliance with the Etsy Seller Policy and Terms Of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms Of Use. Information and Sharing:
Information about my customers is very important to my business, I share your personal information for very LIMITED reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms Of Use. Service Providers: I engage certain trusted third parties to preform functions and provide services to my shop, such as Royal Mail for delivery purposes. Compliance with laws. I may collect, use, retain and share your information if have a good faith belief that it is reasonably necessary to: (a) respond to a legal process or to government requests (b) encore my agreements, terms and policies (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time periods: 7 years. Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. How To Contact Me:
For the purposes of EU data protection law, I, Kerry Draisey am the date controller for your personal information. If you have any questions or concerns, you can contact me at [email protected]
Alternately, you may write to me at:
Kerry Draisey
12 Capel Lane
Gossops Green
Crawley
RH118HL
Please Note by placing an order you are agreeing that you have read and accepted these Terms and Conditions. Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within 14 days of delivery
Ship items back to me within 30 days of delivery. All returns must be sent in original packaging and sent via tracked delivery, this is to safeguard yourself in the event of the item being lost via the postal service used. I do accept Cancellations on physical items within 24 hours of the order being placed unless your order has been dispatched and posted. But please contact me if you have any problems with your order, if you receive your order and there is an issue with the product(s), please photograph the entire order and include it in your message. The following items can't be returned or exchanged
Because of the nature of these items,
unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads
Your right to a Refund:
Your refund will be given within 14 days of receiving the items back, or when you provide evidence of the item being posted back,
this should be a tracking number or proof of postage that must include the postal address on the receipt issued from the Postal service. Conditions of return:
Buyers are responsible for return shipping costs, unless product is faulty. If the item is not returned in its original condition, the buyer is responsible for any loss in value. International returns MUST be marked as a return, otherwise, any changes occurred will be deducted from the refund. Processing time
The time I need to prepare an order for shipping varies. Please contact for details.
