26/06/2026
Hello and Good Afternoon from Dalton Co-Op. As people may be aware, we are encouraging customers to make use of our Assisted Self-Service Tills (ASTs) to help us provide a faster and more efficient shopping experience for everyone.
By using ASTs where appropriate and if needed with the help of staff, queue times at our other checkouts can be reduced, allowing all customers to be served more quickly. It also enables our colleagues to be more visible on the shop floor, keeping shelves stocked, ensuring products are available, and providing assistance wherever it is needed – whether that's at the ASTs, kiosk, belted checkouts, or elsewhere in store.
Our team is making full use of the tools available to improve service, increase customer engagement, and be more accessible to those who need support.
Unfortunately, while trying to deliver this improved and swifter service, some colleagues have been subjected to verbal abuse and threatening behaviour. This is unacceptable. Our staff are here to help and support customers, and abuse or threatening behaviour towards any member of our team will not be tolerated.
Thank you for your understanding, support, and cooperation.
