We offer collection or delivery for a small charge 7 days a week. Please be aware our policy for all orders is payment in advance of collection or delivery, this secures you into our diary and any stock needed for your order can be put away for you. We offer a deposit scheme for orders more than 3 weeks in advance, where you can pay a deposit to secure a date in our diary, no matter how far in adv
ance. Then if you know what you want and how much roughly you would like to spend, we can pull the stock needed for your order, so you know you are getting exactly what you would like. Otherwise, you can get in touch a month before the celebration date to organise what you would like. The deposit comes off the total and you can either pay in full or pay in small amounts as long as it’s paid 4 week before collection or delivery. For deliveries we offer a time window for delivery to allow us to travel from different deliveries to you. Privacy Policy for Celebrations by Sweet Memories
Effective Date: [Insert Date]
At Celebrations by Sweet Memories, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us – whether you’re placing an order, contacting us online, visiting our shop, or engaging with us on social media.
1. Who We Are
We are Celebrations by Sweet Memories, a family-run balloon and event décor business based in Darlington, UK. Contact Details:
Celebrations by Sweet Memories
201–205 Northgate
Darlington
DL1 1UE
📧 Email: [email protected]
📞 Phone: 07970 772878
📱 Social Media:
2. What Information We Collect
We may collect and store the following types of personal data:
Contact details: Name, email address, phone number, and address (for deliveries or bookings)
Order details: Information about the events or products you order from us
Payment information: We do not store card details, but we may receive payment confirmation from third-party providers (e.g., PayPal, bank transfer)
Images: Photos or videos of our work which may occasionally include images of customers, used for promotional purposes (with consent)
Messages: Any correspondence via email, contact forms, direct messages, or comments
3. How We Use Your Data
We use your data to:
Process and manage your orders
Respond to enquiries or messages
Deliver items to the correct address
Improve our products and customer service
Share event setups on our website and social media (only with consent)
Comply with legal obligations
4. Lawful Basis for Processing
Under the UK GDPR, we rely on the following lawful bases:
Contract: To fulfil orders or bookings
Consent: For using your images in marketing, and subscribing to updates
Legitimate Interests: To manage and improve our services
Legal Obligation: To maintain records and comply with tax or regulatory requirements
5. We only share your information with trusted third parties when necessary, such as:
Delivery services
Payment providers
IT or web support (e.g., for managing our online presence)
Law enforcement or government bodies (if legally required)
6. How We Store Your Information
Your personal information is stored securely. We take appropriate steps to prevent unauthorised access, disclosure, or loss. Digital data is stored with password protection and secure software platforms
Paper records (if any) are stored securely and disposed of when no longer needed
We only keep personal data for as long as necessary for our business or legal needs
7. Your Rights
You have the right to:
Access the personal data we hold about you
Correct any inaccurate or outdated information
Request erasure of your data (where appropriate)
Withdraw consent at any time (e.g., for marketing use)
Lodge a complaint with the ICO (Information Commissioner’s Office)
8. Cookies & Website Data
If we collect data via our website, cookies may be used to enhance the user experience. You can manage your cookie preferences via your browser settings.
9. Social Media
When you engage with us on platforms like Facebook or Instagram, please be aware that those platforms have their own privacy policies. We advise reviewing their terms to understand how your data is processed.
10. Policy Updates
We may update this policy from time to time. Any significant changes will be posted here, and where appropriate, notified directly. Questions? If you have any questions about this policy or the way we use your data, please contact us:
Celebrations by Sweet Memories
📍 201–205 Northgate, Darlington, DL1 1UE
📧 [email protected]
📞 07970 772878
