Thank you for taking the time to look at my page and I hope you will like what you see here :)
I make custom fabric gifts, quilts and keepsakes, if you have a special request of something new I will always have ago and hopefully be able to meet your specific needs. This page is run by just little old me and all items are made by me on my sewing machine at home, and finished by hand, as the items
are handmade each item will be individual I will try my best to replicate an item if that is requested but no two items will ever be identical, which is part of the beauty of custom made don't you think? I will always do my best to keep waiting times and costs to a minimum and provide excellent quality goods at reasonable prices, but please be aware as my items are produced one at a time by just one person and this is reflected in the great quality and Price...
thank you for choosing Bren-Ollie xx
Please note I am not a huge corporation and cannot compete with there mass produced prices...but by choosing Bren-Ollie you are choosing a truly unique item, custom made for you x
General Information
***PAYMENT***
My prefered method of payment is Paypal. Invoices will be sent for payments
If the item is in stock I will aim to send within 1-3 working days of payment being received, this is subject to change during busy periods (christmas/easter)
All personalised/custom orders will be started only once full payment has been received and are non refundable. If payment for ANY ITEM has not reached me within ONE WEEK of placing an order, the order will be CANCELLED and will have to be re ordered. Quilt orders require a 50% deposit before work can begin and the remaining balance paid before the item is posted or collected
I will combine postage whenever possible when placing an order for more than one item. Cancellations / Refunds - NON Custom Orders
Under the Distance Selling Regulations (DSR)
Buyers may cancel their order within a 14 day cooling-off period from the date they receive their goods. The cancellation is effective from the date the buyer informs me in writing by personal message or email. A full refund will be given within 14 days of the item being returned to me in the same condition as it was received. If the buyer fails to return the goods, or sends them at my expense, they (the buyer) will be charged the direct cost to me of the return, even if a refund has already been made. All returns are shipped at the expense of the buyer. Items do not have to be returned in their original packaging but buyers must take due care and diligence to make sure it is packaged carefully for transit and returned in the same condition it was received in. Please obtain proof of postage, i recommend sending signed for post for returns, i cannot be held liable for returns that do not arrive with myself. Email contact: [email protected]