Policy Information:
This page is run by Ifama Ekani-Robinson trading as "Afrikan Krystal Shop". Our website can be found at www.afrikankrystalshop.com. Afrikan Krystal Shop offers this page, including all information, tools and services available from us to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated within our policies which you c
an find on the links below. Full Terms of Service:
https://afrikankrystalshop.com/policies/terms-of-service
Full Shipping Policy:
https://afrikankrystalshop.com/policies/shipping-policy
We aim to dispatch orders within 3 to 5 business days from purchase, via Royal Mail Signed for 2nd Class. On the rare occasion that it could take any longer than this, we would contact you to update you on the status of your order. If your package is taking longer than expected to arrive or you feel it may be lost, please contact us at [email protected]
You can review the most current version of our shipping policy at any time on our website. We reserve the right, at our sole discretion, to update, change or replace any part of this policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Full Refund Policy:
https://afrikankrystalshop.com/policies/refund-policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We will be happy to refund any item that doesn't meet your satisfaction, as long as it meets the following conditions: 1) it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 2) You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note, items sent back to us without first requesting a return will not be accepted. Disclaimer:
Please note all content of our page, website and other social media accounts are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment. We do not offer medical advice and crystals are not considered a substitute for professional medical treatment. If you feel unwell please seek the advice of a qualified medical professional.
