29/09/2024
When a couple told customer service host Kim from our Swindon Haydon store that they'd misplaced the medication they'd just picked up from the pharmacy she went out of her way to make sure they got it back – running to the bus stop where they were heading home to return it to them.
The couple had reported the loss to Kim while they were in the store. Kim told them that nothing had yet been handed in but that she'd let them know if there were any developments. Ten minutes later, after the customers had left the store, the medication was discovered in the customer toilets.
The store's community champion Jane said: "Kim had heard that the couple were catching the bus home so ran down to the bus stop to try and catch them. Luckily they were there so the much needed medication was returned. Amazing work, Kim."
The couple sent in a card to thank Kim saying: "To the kind and wonderful lady who went the extra mile to retrieve our misplaced medication, thank you very much."
