24/06/2026
People ask what our grades actually mean, so here it is.
Every phone we sell gets a grade, and the grade sets the price.
Not a vague “used condition” that could mean anything.
You know exactly what you are paying for before you part with a penny.
At the top sit Brand New and Brand New Opened. Sealed, or as good as, barely touched.
Then our three core used grades, which is where most people are looking.
Pristine is a phone that looks and feels like new. You would struggle to tell it has had a previous life.
Excellent is just a step down. Genuinely lovely in the hand, maybe the faintest sign of use you would have to hunt for.
Good is a solid, honest phone with light visible wear. It works exactly as it should and it is often the smart buy if you care more about what a phone does than how it looks.
Anything below that we do not lump into a standing grade.
If a device has a specific imperfection, we list it on its own and tell you precisely what it is, so it is never hidden inside a vague label.
This is usually what makes up our ‘Budget Shelf’ range on the website!
The point of all this is simple.
The grade is a promise about what is actually in your hand, not marketing language.
Two phones at two different prices are two different things, and our job is to make sure you always know which one you are buying.
Harrison, Calatech