If by arrangement at the time of purchase and the receipt being signed by a manager, we will offer a full refund within 14 days of purchase. The item needs to be intact with the ticket and receipt intact. Please do not take offence if we query your refund, we are a charity and every penny is needed! At this time during covid 19 we are unable to allow use of the changing room. For this instance we
will gladly sign the receipt at time of purchase for clothes and shoes. We will not and never have refunded on sale items. If when purchasing your item on sale, please bear this in mind!! By law, we do not have to refund anything that is donated to us, but as a courtesy to our customers, we do. If you have any questions please ask at the till. DONATIONS
We can only accept sealed donations on Monday mornings until 1pm. Please do not leave your items outside the shop when it is closed. Also please check your donations for suitability, unfortunately during this time we are being used as a skip, which costs us money to dispose of