03/09/2025
Wow, thank you so much everyone for all the lovely comments on our last post 💕 It means the world to us! The fact that so many of you mentioned our quality customer service was so heart-warming as this is what we believe to be one of the most important things we can offer our customers. As you all know, Mike especially is always there at the forefront of M&F and ready to go above and beyond to ensure that we meet all of your flooring needs to the best of our ability.
It is our belief in always providing the best customer service we possibly can that has led us to the decision we have made regarding our next move! As our business has grown, so have the many behind-the-scenes demands of running it. This has put an immense pressure on Mike as, although I have been doing all I can to keep the admin side running and our children have supported in any way possible, he has been working ridiculously long hours to ensure that our customer service continues to be priority (I'm sure many of you will have received emails from him at nearly 10 o'clock in the evening at times!) This is why we felt that it was a good time to accept the opportunity that has come Mike's way.
From later this month, you will be able to find Mike running the brand new flooring sales department just 2 minutes down the road in Sopha! As many of you know, Sopha is also a local family business owned by my brother and sister-in-law. Lots of family discussions have led us to the conclusion that combining our furniture and flooring services would be beneficial to you, our lovely customers, whilst meaning that Mike can dedicate much more of his time to both serving in the shop and visiting customers in their homes to measure up and discuss their flooring needs, ensuring that he can continue to deliver the best service he can. The lovely Sopha team would be able to ease the pressure of managing orders and organising your fitting. I will also be able to return to my original career of teaching, opening up my new local tutoring business.
We hope that you will all continue to support Mike in this exciting new move, so that he can continue supporting you with your flooring needs 🥰