Pieceofmyheartuk

Terms & conditions - per the Consumer Contracts Regulations, as at 12th November 2014. 1) Order process You can private message me via the Pieceofmyheartuk page or by email at Pieceofmyheartuk I will then request all the information required for the order, if it hasn't already been provided by you. 2) Personalised orders- my framed heart designś can be personalised. There maybe limits as to how many letters can fit on a design. No personalisation will be added unless design is paid in full. 3) Payment When I have all your order details, I will send an invoice via PayPal. This has my full contact details on should you require these. Payment can be made by PayPal or cash if collecting in person. If you are ordering several months in advance you can choose whether to pay at the time of ordering or just before the item(s) requires to be made. Let me know of your preference and be aware that no order will be started unless full payment has been made. 4) Postage countries Please note I do have insurance restrictions to certain countries and may be unable to post to the country of your choice. 5) Postage costs & associated information These will be advised at the time of ordering as they vary depending upon what is ordered and the destination country. All items are sent by either MyHermes, Royal Mail and a proof of postage is obtained. If you are happy to supply me with an email address I can send a tracking email but only when items are sent via MyHermes. Royal Mail do not consider an item lost until 15 days after the estimated date of arrival. Only after this period has passed and the items has not arrived am I able to either remake or refund the cost plus postage, which I will then claim from Royal Mail. You may be required to sign a letter from Royal Mail to confirm that the item has not been received. 6) Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be packaged to ensure no damage during return. Were a design can be fixed or replaced I will do so and item will be returned, not replaced. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery All returns must be sent back to me with a tracking number or signed for postage. 7) Refunds (if applicable) Once your return is received and inspected, we will send you an message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days. 8) Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account. Then contact me. 9) Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 10) Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send me a message. 11) Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return 12) Damaged items Items are sent in perfect condition and are well packaged, meaning that they should arrive in perfect condition. If items have not been received in perfect condition please contact me to see if anything can be done to rectify the situation. You will be required to send me photographs of the damaged item and also of the packaging in order that I can contact MyHermes/Royal Mail 13) Cancellation You have the right to cancel your order within 5 days of placing and paying for it, unless the order has already started or has been sent to you. You must notify me in writing (via pay or email) stating that you wish to cancel. 14) Order times My ready to post items will be sent within 3 working days of payment being made, but is often quicker than this. General orders will be made and posted within 14 days (except during periods in which Pieceofmyheartuk is closed/order book is closed - applicable periods will be notified on Facebook and customers also advised at the initial enquiry stage). If you require an order sooner than 14 days, this may be possible and I will always try to accommodate urgent orders where possible, please enquire and I will let you know if I can manage to complete the order for the date required. 15) Wedding deposits Once the details of a wedding favour order have been agreed, I require a £25 non-refundable deposit. You will appreciate that many wedding orders are confirmed long before the actual big day. I generally purchase any supplementary items at the time of order confirmation to avoid future price increases. The deposit will naturally be deducted from the final cost. Final numbers of favours required must be given to me no later than 3 weeks before the required date. 16) Photographs I often take photographs of finished orders. I always ask before posting images and I am happy to wait a max of 1 month before posting on my page. I may put a photo of either part or all of your order on my page or use it in other forms of advertising (business cards, flyers etc). I will wait several weeks after posting your order before using the image, to ensure that no surprises are spoilt by me using a specific photograph. 17) Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your retur 18) MODIFICATIONS TO THE SERVICE AND PRICES Prices for my products are subject to change without notice. I reserve the right at any time to modify or discontinue the Products & service (or any part or content thereof) without notice at any time. I shall not be liable to you for any modification, price change, suspension 19) GENERAL CONDITIONS I reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Pieceofmyheartuk brand, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by me. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence, or that you are the age of majority in your country or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature whilst using the page. A breach or violation of any of the Terms will result in an immediate termination of your Services I have made every effort to display as accurately as possible the colors and images of our products as they appear. I cannot guarantee that your computer monitor's display of any color will be accurate. 20) CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. I reserve the right, at our sole discretion, to update, change or replace any part of these Terms opby posting updates and changes to my page. It is your responsibility to check for periodical for changes. Your continued use of or access to Pieceofmyheartuk following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 21) Giveaways All giveaways are run by Pieceofmyheartuk and are not in anyway connected to Facebook. All giveaways are run with free P&P to the UK mainland only. Entrants from outside the UK can still enter but will have to pay p&p. The winner(s) of my giveaways have 48hrs to claim their prize(s) or names will be redrawn and the winners will forfeit their prize. I reserve the right to pull a giveaway at anytime with notice given to entrants. 22) CONTACT INFORMATION Questions about the Terms of Service should be sent to me via the Pieceofmyheartuk page or email [email protected]

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