07/10/2025
PLEASE READ! ✋️
I'm not one for any kind of negativity on my grid/page but sometimes things have to be said!
Parcels get lost all the time...hear me out....its quite common for royal mail, we know this, and usually its then up to the sender to (in some situations) put a claim in with the delivery company....this can, sometimes, also take time. But usually, if an order hasn't turned up, I like customers to get in touch with me first so I can offer a replacement, or even a solution to the lost/missing parcel.....
Now this is the part I hate....
What I DON'T appreciate is customers going straight to their bank and clawing back the transaction without talking to me PROPERLY! I offer a solution, I then get IGNORED, the bank sides with the customer without actually looking at my explanation properly, and now I am at a loss....and trust me its NOT a small loss!
Its actually disgusted me and infuriated me that this customer has done this without trying to work with me to come up with a solution first! Sorry im future I will no longer allow that person to buy from me. I know it may seem harsh, but I genuinely feel like I have been screwed over!
Im not one for sob stories etc etc but when you take like that from a small business, you are also taking from a family!
So please I ask and I beg, PLEASE READ turnaround times before you order, I do have kids and a job so I have to extend delivery and making etc etc if something isn't right, get in touch. If your delivery is late or hasn't turned up when expected, please get in touch! I can't work miracles but I will always do what I can!
Sorry if I come across harsh or rambling, but I dont know another way of saying what I need to say 🙈
But I thank those who have been so polite and so supportive, that doesn't go unnoticed ♥️♥️
