19/08/2026
📢 CUSTOMER UPDATE 💕
We just wanted to keep everyone updated. Our website should be back up and running later this evening! 🎉
Please be aware that our cut-off for guaranteed dispatch before the schools return has now passed. This means that, unfortunately, we cannot guarantee that any orders placed from now onwards will arrive before the schools go back.
We will, of course, continue to do everything we can to get orders out as quickly as possible. However, our priority will be completing the orders that were placed before the cut-off date regardless of if you pay for the express delivery.
💗 If you placed your order before the deadline:
Please rest assured that we are working through your orders and getting them ready for dispatch as quickly as we can. You will receive your tracking information automatically as soon as your order has been dispatched. Please ensure you read all the information provided to you before placing any orders.
We completely understand how important it is to receive your uniform as soon as possible, especially with the school term fast approaching. We know everyone is eager to have everything ready, and we really do appreciate your patience.
We would kindly ask that customers please avoid sending repeated emails requesting updates while your order is still within our advised turnaround time.
We understand that it can be tempting to check in, particularly with the school return getting closer. However, every time our team has to stop processing orders to locate an individual order and provide an update, it takes time away from actually preparing and dispatching orders.
With the volume of orders we are currently working through, these interruptions can unfortunately slow the process down for everyone. The best way we can get your uniform to you as quickly as possible is by allowing our team to continue working through the orders.
📦 A quick reminder about our order updates:
We do not provide individual progress updates while an order is within its advised turnaround time. Your tracking information will be sent automatically once your order has been dispatched.
If your order has gone beyond the advised turnaround time including the extension, please do get in touch and we will be more than happy to look into this for you. 💌
Thank you so much for your patience, understanding and continued support during this incredibly busy period. ❤️
We really do appreciate every order and are working as hard as we possibly can to get everything completed and on its way to you! 📦💕
