09/09/2026
💚 A LITTLE UPDATE FROM HEART OF TAMWORTH PRE-LOVED CLOTHES SHOP 💚
We’re sorry this post has had to take a firmer tone than our usual messages, but after an upsetting incident with a very rude and aggressive donor today, we feel we need to explain why these boundaries are important.
At the moment, we are NOT accepting summer clothing donations. ☀️
This isn't a decision we make lightly, and it certainly isn't because we don't appreciate your generosity. We simply have limited storage space and need to clear and organise our autumn/winter stock first.
We know that everyone has different circumstances, and wherever we can, we will always try to understand a donor's situation. If you're unsure whether we're currently able to accept something, please ask us first.
📧 [email protected]
Our volunteers are absolutely amazing. ❤️ They give their time, work incredibly hard and do a wonderful job helping us sort donations, run the shop and support our community.
My responsibility as the shop manager is to look after that team and help provide a safe working environment. Health and safety isn't something we can simply overlook, and everyone who works or volunteers here deserves to feel safe and respected.
That means rudeness, aggression, shouting, intimidation or abusive behaviour towards our team will not be tolerated.
Please be kind and polite to our volunteers and staff, even when the answer isn't the one you were hoping for.
Being aggressive or rude will not change what we can accept. It will only make an already difficult situation harder for everyone.
And please, DO NOT leave donations outside the shop.
Leaving unwanted donations outside is fly-tipping and, where this happens, we will report it to the council. We have CCTV in operation.
We genuinely don't want to have to say all of this. 💚
The overwhelming majority of people who donate to us are absolutely lovely, thoughtful and supportive, and we are incredibly grateful for every single one of you.
This is about protecting our amazing team, managing the limited space we have and making sure Heart of Tamworth remains a welcoming and safe place for everyone.
If you're unsure — please ask before bringing your donation.
📧 [email protected]
Thank you for your understanding, patience and, most importantly, your kindness. ❤️
Heart of Tamworth Pre-Loved Clothes Shop