08/10/2025
🪵 First time ordering firewood? Or just want a smoother experience?
We’ve answered all your common questions in one place - from log types and sizes to delivery, stacking, and payment options.
At J.K Firewood Ltd, we make it easy:
✅ Quality Hardwood & Softwood Logs
✅ Seasoned or Kiln-Dried Options
✅ Free local delivery & flexible scheduling
✅ Friendly, reliable service every time
Check out the FAQ below and message us to order.
📲 Facebook: J.K Firewood LTD
📲WhatsApp: 07925 615293
Got more questions? Just drop us a message — we’re happy to help!
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FAQs for our Firewood and Services
1. What’s the best way to order?
The easiest way to place an order is through our page or via WhatsApp:
• Facebook: J.K Firewood Ltd
• WhatsApp: 07925 615 293
2. What types of firewood do you sell?
We offer mixed hardwood logs—typically including oak, ash, beech, and sycamore—as well as softwood logs like pine, fir, spruce, and larch.
3. Is your firewood seasoned or kiln-dried? What’s the difference?
We supply both seasoned and kiln-dried firewood:
• Seasoned logs are air-dried naturally over time.
• Kiln-dried logs are dried in a kiln to reduce moisture content faster, resulting in cleaner and more efficient burning.
4. How is your firewood measured and sold?
We offer firewood in the following sizes:
• Builder’s bags – 80x80x80 cm
• Barrow bags – 1/3 of a builder’s bag
• Netted bags
5. What areas do you deliver to and is there a delivery charge?
We’re based in Merthyr Tydfil and offer free delivery in and around Merthyr and Aberdare.
We deliver up to 25 miles from Merthyr for a small additional fee.
6. Do you offer stacking services?
Yes, we do! Stacking is available for an additional charge. Just let us know when placing your order.
7. How much notice is required for delivery, and what times do you deliver?
We usually require 24–48 hours’ notice, but we do our best to accommodate your schedule.
Deliveries are available 7 days a week, from morning to evening.
8. How can I pay for my firewood?
We accept bank transfer or cash.
9. What’s your return/refund policy?
All sales are final. However, if you’re unhappy with your firewood, please get in touch—we’ll do our best to make things right.
10. How do you ensure the quality of your firewood?
We hand-inspect all loads, test moisture levels, and supply consistently cut, high-quality logs.
Anymore questions? Please get in touch!