If you need help with a specific customer service issue, please email us at [email protected] or call 0300 456 1155 This page is run by the local British Red Cross shop team to promote local shop activities and national Red Cross events. We will not address specific customer service issues here. Email: [email protected]
You can also call our Supporter Care Team: 0300 456 1155
When posting on this page, please be mindful of the following rules. We will remove any content that goes against our guidelines:
- No personal comments meant to harass, threaten, or abuse any individual; including British Red Cross staff and volunteers, and children / young people
- No photos showing an individual's face, or other identification.
- Please only refer to individuals by their first names.
- Posts should relate to British Red Cross Retail activities only, and not wider organisational issues.
- No profane, defamatory, offensive or violent language.
- No hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
- No deliberately disruptive statements meant to hijack comment threads or throw discussions off-track
- No links or comments containing sexually explicit content material
- No violations of copyright or intellectual property rights
- No content that relates to confidential or proprietary business information
Please alert a page admin immediately if you are concerned that a comment, post or photo does not meet these rules.
