Our expert team also offers interior design, interior decoration, & event planning services, with a vibrant art gallery, arts & crafts shop, & art restoration services.✨ Shipping Policy
All shipment orders would have a delivery charges of according to delivery address. All goods are shipped by reputed transport ( Shiprocket, DTDC, First Flight and with Speed Post for remote locations) If your de
livery address is near to any railway station on that situation we will send your your order by rail service if you will agree .We require 2 week to ship your order ,90% of the orders will be shipped within 1 week and another 1-15 days are required for transit depending on the location.Bulky and hazardous products cannot be shipped by air and will be sent by surface. which includes but not restricted to aerosol products, canvas rolls, liquids etc and will have a transit time of 1-15 days depending on the location. No dispatches will be made without a valid phone number. Please contact our online customer service at 7050137129 / if you require further information. Cash On Delivery (COD) orders:
We will not provide cash on delivery service at present time. We will get in touch in future or inform you when we will provide cash on delivery service. Delivery:
~ All orders can be tracked, while in transit; when your order ships, your confirmation e-mail will contain a tracking number and shipping information. Out of stock items:
All efforts will be made that your orders are supplied in full. However, sometimes it does happen that some products which you order are out of stock. In that case we will contact you by phone or email so that you can choose another product if you wish. If the substitution is not possible, we will ship the remaining goods. If we have received the payment in excess, we will refund the amount to your account. Payment & Pricing Policy
We accept payment by Credit cards, Debit cards, Net Banking, Bank Transfer, UPI transfer ,Paytm
Pricing Policy:
Prices and promotions mentioned on the website are available for mail orders and internet only. Same products are also available without promotions. We also reserve the right to change the prices and promotions anytime. Despite all efforts relating to pricing and other information relating to the products, some typographical errors may occur and we cannot be held responsible for such errors. We reserve the right to rectify such information anytime. All prices mentioned on the website are inclusive of GST. Any local levies like octroi, custom duty will be to customer’s Account. Refund Policy
Typically, orders once placed cannot be cancelled. Please contact at the earliest and we will try to do whatever best we can. Your order starts processing within 12 working hours of order placement. Once the order starts processing we are unable to cancel the order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care number or email us mentioning your Order ID. We will personally ensure that the issue is resolved satisfactorily. Please make sure that the original product tag and packing is intact when you send us the product back. To complete your return, we require a receipt or proof of purchase. We will refund the money only via cheque or NEFT/UPI transfer/paytm transfer/ net banking/bank transfer. Cheque will be sent only to the billing address of the customer. The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque. Please note that we shall not be responsible for any delays in cheque clearance by the bank. Refunds :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Late or missing refunds :
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us on 7050137129
Exchanges :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email . and send your item to: Artools store ; Harnathchak ; Near S.Makandpur chok ; Naugachia -853204 ; Bhagalpur ; Bihar
