15/04/2020
Customer Sales Service Executive - Bangalore
Be part of one of the world’s best and most successful music tech start-up MusicMuni Labs. RIYAZ app from MusicMuni Labs helps users to learn singing anytime, anywhere. You will promote music education via RIYAZ and front end the conversations with customers in their journey to become singers.
Every individual here brings their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
We are looking to hire a Customer Sales Service Executive in MusicMuni Labs.
The Job Role and Responsibilities:
The primary responsibilities of a Customer Sales Service Executive would be :
1. Answer calls professionally to provide information about products and services, convert
queries into sales, take/ cancel orders, or obtain details of complaints.
2. Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken. Process orders, forms and
applications.
3. Follow up to ensure that appropriate actions were taken on customers requests.
4. Refer unresolved customer grievances or special requests to designated departments for
further investigation.
Customer Sales Service Executive plays a critical role in providing an interface between customers and the company. The candidate should posses good communications skills, interpersonal skills and can handle stress well apart from possessing good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in spoken English and Hindi is highly desired.
The major skills and competencies candidate must have are:
1. Good communications skills
2. Ability to listen and active problem solving skills
3. Good interpersonal skills
4. Ability to handle pressure
5. Ability to convert conversations to sales
Interested, please send in your resume with a cover letter to [email protected] for scheduling an interview.
This is a permanent role and the incumbent will be based out of Bangalore.
