27/08/2026
I really wasn’t sure whether to share this with you guys, but it was a really important lesson for me and I wanted to share it because it’s not about the mistake, it’s about how you handle it ✨
As you’ll know if you saw my last post, I poured a batch of products last week that I wasn’t happy with. What I didn’t tell you is that unfortunately I sent one of these out to a customer before I realised they weren’t quite right.
Honestly, being the perfectionist that I am, I was mortified that it had happened and was so scared to admit that there was something wrong with the product. But I decided to put on my big girl pants and send the email explaining what had happened and offering a new diffuser in a different scent completely free of charge.
The response I got was so lovely and this review brought a tear to my eye, mainly because it really made me realise that things are bound to go wrong occasionally, we can’t be perfect all the time. But by doing the thing I was scared to do, admitting there was an issue and sending the email, I was reminded that being honest and putting things right can actually mean more to a customer than them having received a perfect product in the first place, and that is something that I’ll definitely carry with me through the rest of my small business journey 🥰