SG-Japan Concierge

24/06/2026

*Notice*

Due to start of rainy season in Japan, and the possibility of a dual Typhoon (No. 7 and No. 8 ) making landfall in the same period, we foresee that shipping services will be severely delayed for the upcoming days. Please let us know if you have anything that is urgent.

We apologize for any inconveniences caused.

Looking forward to help bring Japan to you!

02/06/2026

*Notice*

Due to Typhoon no. 6 making landfall, shipping services will be suspended until 5th of June 2026. We apologize for any inconveniences caused.

Looking forward to help bring Japan to you!

09/11/2025

*Announcement*

Dear Costumers,

In light of the recent relatively volatile Japanese Yen, we are excited to announce that we have decided to make changes to our pricing structure. The change is to better reflect the changes in SGD-JPY rates while addressing the rising cost in Japan.

Starting from 10th November 2025, we will be introducing Dynamic Forex Conversion. This system will replace the current fixed global rate, allowing us to take the average of forex exchange rate of the week, which will likely be close to the actual rate of SGD-JPY. The actual rate used when calculating the pricing will be provided upon request for quotation.

With this change, we will also be permanently replacing our S$5 Handling Fee with a service charge. The Service Charge will be a flat 10% of the total price, before discounts. This charge will be used to offset the rising operating costs and FX fees.
With this change, we will also cease the current Arigathanks!! Discount promo.

All other fees will remain the same.

While the switch in pricing structure might seem complicated, it should result in a decrease of roughly 5% in overall prices. The new DFC system will also be better at capturing the movement of JPY quickly.

We hope a cheaper price will bring more joy and allow us to bring Japan to you without hurting your wallet.

Happy shopping!

30/09/2025

Arigathanks!! Promo is back!

In light of the exchange rate stabilizing, we have decided to bring back our Arigathanks!! promo to thank our customers for their support! That's 3% off all your purchases & fees!

Once again, we regret that we're unable to pass down more savings to customers as the rising cost and price hikes in Japan has negated most of the savings from the weakened yen. But we will continue to monitor the current situation and hope to bring further savings to customer as the exchange rate changes.

Waiver of handling fee will continue to apply!

A big Arigathanks!! to our customers! We're looking forward to help bring Japan to you!

*Promo starts from September 30 2025 and will continue to be applied until further notice.

20/09/2025

*Notice*

We have cleared the unusual surge in volume and have processed all items that reached us.

Please contact us if you are expecting the arrival of your items but have not been notified by us of it arrival.

All our services are back to normal.

We sincerely thank our customers for your kind understanding and support. Looking forward to bringing Japan to you!

16/09/2025

*Notice*

Due to unforeseen circumstances, processing of parcels has been badly delayed. We are working hard to ensure that all the items that reached us will be processed as soon as possible. This may include parcels that have reached us in August.

Forwarding shipments may be delayed as result. All other services are not affected.

We seek your kind understanding and sincerely apologise for any inconvenience caused.

Thank you.

28/08/2024

*Service suspension notice*

Due to the strong wind and heavy rainfall brought by Typhoon no. 10, we will be suspending any in-person shopping/netprints and shipping of items until 1st September 2024. Online purchases/payments will continue to be available.

We seek your kind understanding for any inconvenience caused. Thank you.

01/08/2024

*Notice*

Arigathanks!! Promo will end on August 11th.

In light of the increase in demand for summer and the recent strengthening of the Yen, we have regrettably decided to cease the Arigathanks!! Promo.

The discount will still be applied for purchases made until 8/11. Please put in your orders before 8/11 to fully utilize the discount.

As usual, we would like to thank our customers for their support.

Waiver of handling fee will continue to apply!

Happy shopping!!

28/06/2024

*Notice*

We have been informed by Japan Post that delivery fee for sending domestic mail will be adjusted from 1st October 2024. The adjustment will see domestic mail fee increase by 15-30% depending on size and weight.

Please note that this will affect services with domestic mailing required such as selling of item on merucari, and forwarding of items within Japan.

Happy shopping!~

2024年10月1日（火）から郵便料金が変わります。

30/05/2024

Arigathanks!! Promo is back!

In light of the exchange rate stabilizing, we have decided to bring back our Arigathanks!! promo to thank our customers for their support! That's 5% off all your purchases & fees!

Once again, we regret that we're unable to pass down more savings to customers as the rising cost and price hikes in Japan has negated most of the savings from the weakened yen. But we will continue to monitor the current situation and hope to bring further savings to customer as the exchange rate changes.

Waiver of handling fee will continue to apply!

A big Arigathanks!! to our customers! We're looking forward to help bring Japan to you!

*Promo starts from June 3rd 2024 and will continue to be applied until further notice.